Hello, first my system:
Ryzen 1800X
2 x 8 GB Corsair vengeance Samsung b-die RAM
Bunch of storage, shouldn’t really affect my problems
XFX (Seasonic re-brand) 850W 80+ gold
ASUS strix 1080ti
ASUS crosshair VI Hero non-WiFi mobo with the latest BIOS (7201 at the time of this post)
Windows 10 Home 64-bit, fully up to date
Okay, so my mobo is still under warranty until May next year. However, I sent it in about a year ago because the BIOS would constantly hang, freeze, lock up on the BIOS startup screen. Their “fix” (which I’d already done about a half dozen times), was to reflash the BIOS. It never solved it, but I did find out that if I just never shut the PC off (can’t use sleep or hibernate though), it’d almost never act up. Once in a blue moon, I’d get a random restart. Well, i contacted ASUS again, they want me to tear everything apart yet again, then send the mobo in again. First time I sent exact and detailed instructions on how to re-create the problems I was having, both written as well as when I called support, they documented it in my case file. I’m pretty sure nobody bothered to read it tbh.
Sorry for the wall of text, but any tips to ensure it gets (preferably) REPLACED? Because I’ve only got 9ish months left on warranty and I’m not confident at all that they’ll actually fix it, plus the entire disassembly and reassembly thing is annoying. I’ve even thought if there’s a way I could truly “brick” it so that it doesn’t work at all, I’d go that route, just to ensure they’d actually do something.
Not only do I want it fixed before warranty expiration, when windows updated (this has happened a few times but never to the severity I’m about to explain), and it restarted, system locked on the bios startup screen and it caused severe bugs to the point Windows was no longer stable so I had to re-install windows. The only thing that sometimes works (sometimes it takes multiple tries), is to manually shut it off, unplug it for about 5 minutes, plug it back in, OR manually shutting it off, unplugging it, press the clear CMOS button with it shut off then plug it back in and turn it on.
Well I think that about covers it. If there’s any questions or anything, please ask and I’ll do my best to clarify. But please, I really need peace of mind for it to work and I need help here. Oh, I’ve spent countless hours trying different configurations, default settings, and probably a dozen different “ways” of re-flashing the BIOS (which I’ve done probably 50 or more times over the past year), and nothing has solved it. I’ve tried every step ASUS support suggested, even their advanced level stuff. Nothing solved it. So I’m convinced it’s the mobo itself. I’ve also tried several different drives for a system drive, as well as a different GPU, different RAM, RAM in different slots, etc. Nothing has worked and I’m out of ideas and quite frankly, SICK of trying to no avail.
Thanks again, please help
Ryzen 1800X
2 x 8 GB Corsair vengeance Samsung b-die RAM
Bunch of storage, shouldn’t really affect my problems
XFX (Seasonic re-brand) 850W 80+ gold
ASUS strix 1080ti
ASUS crosshair VI Hero non-WiFi mobo with the latest BIOS (7201 at the time of this post)
Windows 10 Home 64-bit, fully up to date
Okay, so my mobo is still under warranty until May next year. However, I sent it in about a year ago because the BIOS would constantly hang, freeze, lock up on the BIOS startup screen. Their “fix” (which I’d already done about a half dozen times), was to reflash the BIOS. It never solved it, but I did find out that if I just never shut the PC off (can’t use sleep or hibernate though), it’d almost never act up. Once in a blue moon, I’d get a random restart. Well, i contacted ASUS again, they want me to tear everything apart yet again, then send the mobo in again. First time I sent exact and detailed instructions on how to re-create the problems I was having, both written as well as when I called support, they documented it in my case file. I’m pretty sure nobody bothered to read it tbh.
Sorry for the wall of text, but any tips to ensure it gets (preferably) REPLACED? Because I’ve only got 9ish months left on warranty and I’m not confident at all that they’ll actually fix it, plus the entire disassembly and reassembly thing is annoying. I’ve even thought if there’s a way I could truly “brick” it so that it doesn’t work at all, I’d go that route, just to ensure they’d actually do something.
Not only do I want it fixed before warranty expiration, when windows updated (this has happened a few times but never to the severity I’m about to explain), and it restarted, system locked on the bios startup screen and it caused severe bugs to the point Windows was no longer stable so I had to re-install windows. The only thing that sometimes works (sometimes it takes multiple tries), is to manually shut it off, unplug it for about 5 minutes, plug it back in, OR manually shutting it off, unplugging it, press the clear CMOS button with it shut off then plug it back in and turn it on.
Well I think that about covers it. If there’s any questions or anything, please ask and I’ll do my best to clarify. But please, I really need peace of mind for it to work and I need help here. Oh, I’ve spent countless hours trying different configurations, default settings, and probably a dozen different “ways” of re-flashing the BIOS (which I’ve done probably 50 or more times over the past year), and nothing has solved it. I’ve tried every step ASUS support suggested, even their advanced level stuff. Nothing solved it. So I’m convinced it’s the mobo itself. I’ve also tried several different drives for a system drive, as well as a different GPU, different RAM, RAM in different slots, etc. Nothing has worked and I’m out of ideas and quite frankly, SICK of trying to no avail.
Thanks again, please help
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