• Now's your chance win big! Join our community and get entered to win a RTX 2060 GPU, plus more! Join here.

    Pi Cast Episode 3 streams live on Tuesday, August 4th at 2:30 pm ET (7:30 PM BST). Watch live right here!

    Catch Scharon on the Tom's Hardware Show live on Thursday, August 6th at 2:00 pm ET (7:00 PM BST). Click here!

Question ASUS GL502VSK keyboard not working, but is in bios

Aus-ling

Honorable
May 10, 2015
33
2
10,545
3
I have a USB keyboard that i am tying on at the moment.
I changed to an NMVE SSD and installed windows and it updated. Then my keyboard on the laptop does not work.
I feel its an issue with the update on windows to this. Is this the ATK driver? I have uninstalled then reinstalled but does not work. what would it be?
I used driver booster to install the drivers. Any help would be appreciated. Thanks all in advance.
 

Lutfij

Titan
Moderator
Which BIOS version are you on for your laptop? To note, which version of Windows 10 are you on? Using DriverBooster will only cripple the laptop with the wrong drivers(even the wrong BIOS). You should source drivers manually from your laptop manufacturer's support site, not a third party source.
 

Aus-ling

Honorable
May 10, 2015
33
2
10,545
3
OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-UP6LJEI
System Manufacturer ASUSTeK COMPUTER INC.
System Model GL502VSK
System Type x64-based PC
System SKU
Processor Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, 2808 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. GL502VSK.309, 3/05/2019
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product GL502VSK
BaseBoard Version 1.0
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.1"
Time Zone New Zealand Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 32.0 GB
Available Physical Memory 28.8 GB
Total Virtual Memory 37.0 GB
Available Virtual Memory 32.2 GB
Page File Space 5.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes


Honestly I don't believe it has anything to do with driver booster. It's potentially come from a windows 10 update.
I have had this before and had it fixed after a win 10 update. The keyboard works absolutely fine if I install my old ssd in windows. I just don't know what i'd be looking at to solve this .
 
Last edited:

Aus-ling

Honorable
May 10, 2015
33
2
10,545
3
Which BIOS version are you on for your laptop? To note, which version of Windows 10 are you on? Using DriverBooster will only cripple the laptop with the wrong drivers(even the wrong BIOS). You should source drivers manually from your laptop manufacturer's support site, not a third party source.
None of that was a concern. I got the fix from the asus forum.
https://rog.asus.com/forum/showthread.php?101771-gl502vmk-keyboard-stop-working-after-Windows-10-update-version-1803-solved/page2

Thanks to Hadarych. It was a windows update that put me off.

Thanks
 

ASK THE COMMUNITY

TRENDING THREADS