Ok I just recently purchased a asus gl552vw-dh71 laptop from a seller.
The person had various files and programs and because I don't know what they were using the laptop for I figured it would be a safe bet to just factory restore the laptop.
I tried to use enter the factory reset mode on the laptop by pressing F9 after powering the laptop on. After numerous attempts nothing happened.
So I logged into Window 10
Went to Start -> Settings -> Update & Security -> Clicked Recovery -> Advanced Startup and restarted the laptop
The system rebooted and entered into WinRE.
From blue WinRE screen I selected troubleshoot -> Advanced Options -> Remove all apps and Data. The laptop was ready and I prompted it to begin the restore.
The laptop got to 43% after 3 hours and seemed to be frozen.
Then a black screen appeared saying configuration change was requested to clear this computer's tpm Press esc or F12 to accept.
Having never seen this screen I went to google search but as I was searching the PC just restarted.
Then as it rebooted it started checking the disk for errors. I watched as this happened. It got to 100% checking disk integrity c: and then froze.
I powered off the laptop at this point as nothing was happening and now when I boot the laptop it goes past the asus logo to a black screen with many dots spinning in a circle. I wait and wait and wait just keeps spinning.
Not sure what to do here.
Any help is greatly appreciated.
The person had various files and programs and because I don't know what they were using the laptop for I figured it would be a safe bet to just factory restore the laptop.
I tried to use enter the factory reset mode on the laptop by pressing F9 after powering the laptop on. After numerous attempts nothing happened.
So I logged into Window 10
Went to Start -> Settings -> Update & Security -> Clicked Recovery -> Advanced Startup and restarted the laptop
The system rebooted and entered into WinRE.
From blue WinRE screen I selected troubleshoot -> Advanced Options -> Remove all apps and Data. The laptop was ready and I prompted it to begin the restore.
The laptop got to 43% after 3 hours and seemed to be frozen.
Then a black screen appeared saying configuration change was requested to clear this computer's tpm Press esc or F12 to accept.
Having never seen this screen I went to google search but as I was searching the PC just restarted.
Then as it rebooted it started checking the disk for errors. I watched as this happened. It got to 100% checking disk integrity c: and then froze.
I powered off the laptop at this point as nothing was happening and now when I boot the laptop it goes past the asus logo to a black screen with many dots spinning in a circle. I wait and wait and wait just keeps spinning.
Not sure what to do here.
Any help is greatly appreciated.
Facebook
Twitter
Instagram