Question Asus laptop can't connect to my internet wifi

Sep 8, 2020
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Other devices, like my windows surface and my cell phone are able to connect to the wifi, and I can see other networks on my wifi as well. The ethernet cable connects just fine, and I've followed several internet tutorials in how to connect my wifi
 

Ralston18

Titan
Moderator
On your Asus laptop run "ipconf /all" via the Command Prompt and post the results.

Also ensure that only one network adapter - either wired or wireless as you desire - is enabled.

Not both adapters at the same time.

Make and model router?
 
Sep 8, 2020
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When I enter ipconf /all into the command prompt it returns " 'ip conf' is not a recognized as an internal or external command operable program or batch file."
I have disabled the wired network adapter and then disabled/reenabled the wireless adapter, no difference
The router is from xfinity model XB7-T
 
Sep 8, 2020
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I realized the ip config belatedly and here it is
Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-67BG9K2
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.mn.comcast.net
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 9C-5C-8E-34-E9-E4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 10-02-B5-8D-2C-A1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #3
Physical Address. . . . . . . . . : 12-02-B5-8D-2C-A0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 7265
Physical Address. . . . . . . . . : 10-02-B5-8D-2C-A0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::d56d:8a13:d181:740a%16(Preferred)
IPv4 Address. . . . . . . . . . . : 172.20.20.20(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, September 8, 2020 1:25:10 PM
Lease Expires . . . . . . . . . . : Tuesday, September 8, 2020 1:44:29 PM
Default Gateway . . . . . . . . . : 172.20.20.1
DHCP Server . . . . . . . . . . . : 172.20.20.1
DHCPv6 IAID . . . . . . . . . . . : 84935349
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-53-9C-08-9C-5C-8E-34-E9-E4
DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2
Physical Address. . . . . . . . . : 10-02-B5-8D-2C-A4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
 

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