Asus Laptop Startup Issues

[Stevestone624]

Hello, has anyone that owns a 17" Asus Laptop (it's about 4 years old), and it will occasionally with Windows 7 get a blue screen (no error or anything) then shuts down. Then often when starting it up, I have to take the battery out, also unplug the power cord, then hold the power button down for 1 minute, then it will finally start up okay. Is this a Power Supply problem for this laptop or something else causing this? What can be causing this problem? Thank you for anyone that has ideas?

 

[Laptop_Nerd]

Hi,

Do try these troubleshooting steps that may help.
- Observe the laptop in Safe Mode and see if you'll get a blue screen as well.
- If not do run a virus/malware scan.
- Use this link for tools and tutorials:
http://www.tomsguide.com/faq/id-1691891/removing-malware-proven-completely-remove-bitcoin-mining-malware.html
- Once done run Windows Update and install all important updates.
- If all these will not work do observe in BIOS if the same problem will persist because if it does that means it's a hardware problem but if not you just need to run a complete factory reset.

 

[Stevestone624]

Hi,

Do try these troubleshooting steps that may help.
- Observe the laptop in Safe Mode and see if you'll get a blue screen as well.
- If not do run a virus/malware scan.
- Use this link for tools and tutorials:
http://www.tomsguide.com/faq/id-1691891/removing-malware-proven-completely-remove-bitcoin-mining-malware.html
- Once done run Windows Update and install all important updates.
- If all these will not work do observe in BIOS if the same problem will persist because if it does that means it's a hardware problem but if not you just need to run a complete factory reset.

 

[Stevestone624]

Thanks, just to let you know, the problem happens in Safe Mode also, (Blue Screen Without Error Numbers), also this Laptop, I do run the full paid version of Avast Anti-Virus/Firewall, and also run Malwarebytes (paid version, that catches quickly any potential spyware/adware quickly.

Did try recently a complete factory reset, the problem still persists after doing that too. Think it's something in the Power Supply or DC Coverter power AC/DC Adapter maybe?