[citation][nom]upgrade_1977[/nom]I won't buy anything Asus ever again, there support is horrible, and they are very rude. I already had one of there 3d monitors go bad after a few weeks of light use, and they wouldn't do an advanced RMA came with the monitor, I had to return it to newegg for a full refund. The monitor's are very cheaply built, ton's of bad reviews, I should have read them before I purchased it. Funny, how on websites they get great reviews with the specs and all, but then you read actual customer reviews and lots of negative reviews. Very bad experience. Never had a problem with dell monitors though.http://www.youtube.com/watch?v=JLk-b8_Eq-4[/citation]
I don't live in the US but I've heard that ASUS support there is a nightmare. In my country is the complete opposite. Even though HP and Dell support are also very good they're not as good as the support from ASUS. I have that exact same monitor, fortunately mine is hot/dead/stuck pixel free and never had a problem with it. I did however had a problem with a monitor that had just one dead pixel from ASUS, and even though the warranty doesn't cover just one dead pixel two days later I was delivered to me a new monitor. All I had to do is pack the old one and give it to the person that delivered me the new monitor. Perhaps I was lucky. But I do work for a company that sells a lot of ASUS hardware. and when a problem arises they're very quick to resolve issues and I never had the impression that the person on the other end of the line giving support is a tech illiterate that is reading their answers from a a screen. I've also used support from other companies and the only one that really come close is HP and Dell. Apple also has a good support but nowhere near these three. Acer is on the other end of the spectrum in my country. To call their support awful is an understatement. Their tech support people is incompetent and when we do manage to get them to repair the product they take like forever to do it. Another technical support that is problematic is Sony Vaio, not because the service is bad, but because the company that does the repairs is several countries away. So when a product malfunctions out of warranty the shipping fees makes the costs prohibitive, it's more economically viable to buy a new one.
One thing is disappointing in ASUS. In the past on their top of the line monitors/laptops/... ASUS had a zero dead/stuck pixel policy, but now they dropped it and use the ISO 13406-2 Class II in all monitors like almost all other companies.
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