Looking for some help with a frustrating problem with my Asus motherboard.
System:
Ryzen 7 3700X
Rosewill Capstone 750W gold certified PSU
2x8 G Skill F4-3600C16-8GVKC
Asus Prime X570-P with 3001 bios
MSI RX 5700 EVOKE OC
Win 10 64 bit
I had a stable sytem for about 9 months and then started to have random reboots, only when system is idle. All temps are normal. Can run benchmarks, stress tests, memtest, etc, without errors. All latest drivers installed. Problem persisted despite updating bios, swapping PSU, reinstall windows. no blue screens, just behaves like someone pressed the reset button. No crash dumps are produced.
In event viewer would see: "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." Event ID: 41. Level: Critical.
I contacted Asus for tech support, they said RMA the board. While the board was sent to Asus, I swapped in a Gigabyte X570 Aorus Elite MB. Took a month to get the return back from Asus. For a month, I had zero reboots, totally stable system with the Gigabyte board. Asus sent back to me another board with a different serial number with latest bios 3405 installed. Asus stated: “SWAP directly & no repair, due to RMA service policy”.
After I got the replacement Asus motherboard back, I reassembled the system, with fresh install of Win 10. Immediately, reboots again with system idle. Same problem, with benchmarks, gaming, any stress the system is stable. Let it sit idle, reboots. Tried increasing SOC +.04, no change. Very frustrating. I've sent a new complaint to Asus, waiting for a reply from them. Appreciate any input on what to do next….
System:
Ryzen 7 3700X
Rosewill Capstone 750W gold certified PSU
2x8 G Skill F4-3600C16-8GVKC
Asus Prime X570-P with 3001 bios
MSI RX 5700 EVOKE OC
Win 10 64 bit
I had a stable sytem for about 9 months and then started to have random reboots, only when system is idle. All temps are normal. Can run benchmarks, stress tests, memtest, etc, without errors. All latest drivers installed. Problem persisted despite updating bios, swapping PSU, reinstall windows. no blue screens, just behaves like someone pressed the reset button. No crash dumps are produced.
In event viewer would see: "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." Event ID: 41. Level: Critical.
I contacted Asus for tech support, they said RMA the board. While the board was sent to Asus, I swapped in a Gigabyte X570 Aorus Elite MB. Took a month to get the return back from Asus. For a month, I had zero reboots, totally stable system with the Gigabyte board. Asus sent back to me another board with a different serial number with latest bios 3405 installed. Asus stated: “SWAP directly & no repair, due to RMA service policy”.
After I got the replacement Asus motherboard back, I reassembled the system, with fresh install of Win 10. Immediately, reboots again with system idle. Same problem, with benchmarks, gaming, any stress the system is stable. Let it sit idle, reboots. Tried increasing SOC +.04, no change. Very frustrating. I've sent a new complaint to Asus, waiting for a reply from them. Appreciate any input on what to do next….