News Asus Responds to AM5 BIOS Controversy: Warranty Covers Beta Fixes, EXPO Presets

[Admin]

Asus has issued an official response addressing concerns regarding its AM5 motherboards, confirming that its BIOS ups fix Ryzen 7000's SoC issues and its warranties cover AMD EXPO enablement.

Asus Responds to AM5 BIOS Controversy: Warranty Covers Beta Fixes, EXPO Presets : Read more

 

[Deleted member 2731765]

ASUS is not the only one facing backlash. Now there are reports from Gigabyte boards as well. Tech outlet Hardware Busters actually did a testing using the Gigabyte AORUS Master X670E motherboard.

It was observed that with EXPO enabled, the board sipped more than 1.3V.

Using the older F7 BIOS without EXPO, a voltage of 1.04V was reported but as soon as EXPO was enabled, the same board sipped 1.416V when running Prime95. The new BIOS claims to have fixed and limited the SoC voltage but even with the F10D Firmware installed, the voltage still exceeded 1.3V to 1.361V. What gives ?

 

[WrongRookie]

So a good thing then? I atleast like Asus when it comes to routers. Not sure with their motherboards and such.

 

[peachpuff]

If you've been reading mobo reviews over the last 10 years you'd notice that asus mobo's always has a small performance advantage over every other mobo, but i guess that's what happens when you run things at higher voltage/mhz than what the user sets things to.

 

[tamalero]

ASUS is not the only one facing backlash. Now there are reports from Gigabyte boards as well. Tech outlet Hardware Busters actually did a testing using the Gigabyte AORUS Master X670E motherboard.

It was observed that with EXPO enabled, the board sipped more than 1.3V.

Using the older F7 BIOS without EXPO, a voltage of 1.04V was reported but as soon as EXPO was enabled, the same board sipped 1.416V when running Prime95. The new BIOS claims to have fixed and limited the SoC voltage but even with the F10D Firmware installed, the voltage still exceeded 1.3V to 1.361V. What gives ?

Honestly, it is no surprise to me.
Let's remember that many boards went outside specifications to appear to be "better" than the rest.
Like how boards eliminated manually the BOOST limit of intel chips.
Others delivering above voltage with clear overclock on the "defaults".

But what baffled me how with standard stuff. ASUS would have total unestability unless you enabled EXPO

So a good thing then? I atleast like Asus when it comes to routers. Not sure with their motherboards and such.

Their routers were crap for a long time. But not hardware wise.. firmware wise. Hence why modders like MERLIN would be very popular to fix and improve the garbage that ASUS put out. There was not a single firmware that didn't disabled or ruined something while fixed something else that was faulty from the prior firmware.

And I remember they decided to go proprietary later on to block new features that ASUS was wanting to paywall via firmware.

 

[Kamen Rider Blade]

Why is it so hard for MoBo vendors to let users set a maximum CPU/SOC Voltage and be done with it?

Is the race to OC everything so damn important to them that they want to risk all the extra RMA issues?

 

[PlaneInTheSky]

I hate how GamersNexus and AMD is playing this.

GamersNexus just does it for the views. Completely over the top clickbait thumbnails and videos, with sensationalist claims that Asus motherboards are "blowing up!" in a sensationalist video, where he purposely misinterprets pretty much everything Asus has said on the matter and completely ignores other mobo makers had similar issues with the 7000 series.

AMD is now whisper quiet and says nothing. All the focus has shifted away from AM5 and AMD and has come down onto Asus. AMD is clearly not without blame for all the AM5 issues, but Asus has now become the perfect scapegoat for all AM5 issues.

I wonder if these events are really that random or if they're orchestrated. It is somehow extremely convenient that Asus now gets all the blame, even though other mobo makers had similar issues. And it is extremely convenient that this removes all the blame from AMD's AM5 platform. Are these social media driven events really random, or orchestrated.

Meanwhile, you have people new to PC building asking if "Asus is really that bad". You have one clown Youtuber literally ruining the reputation of a perfectly reliable brand with a very good track record.

 

[-Fran-]

Better late than never to come out clean, I guess?

Too bad they needed a kicking for them to react the correct way, but at this point is par of the course for these big players on the market.

I hope they serve as a warning to the other ones looking from the sides to not screw up the same way and have just a tad more common sense on these "lawyer boilerplate" things.

Regards.

 

[PlaneInTheSky]

popular TechTubers

he's just a clickbait troll


723×407 jpg
201,8 kB

 

[Amdlova]

These guys following the trend... the youtube community is made from children's or stupid people. ASUS is making some garbage boards since 2014 2015... I prefer get an asrock motherboard... are not that fancy but get job done. Amd has a big problem. Look at ebay how much broken cpu you can buy... last days have lots of floating around. Got the RMA from amd after saying I will bring a attorney

 

[btmedic04]

I hate how GamersNexus and AMD is playing this.

GamersNexus just does it for the views. Completely over the top clickbait thumbnails and videos, with sensationalist claims that Asus motherboards are "blowing up!" in a sensationalist video, where he purposely misinterprets pretty much everything Asus has said on the matter and completely ignores other mobo makers had similar issues with the 7000 series.

AMD is now whisper quiet and says nothing. All the focus has shifted away from AM5 and AMD and has come down onto Asus. AMD is clearly not without blame for all the AM5 issues, but Asus has now become the perfect scapegoat for all AM5 issues.

I wonder if these events are really that random or if they're orchestrated. It is somehow extremely convenient that Asus now gets all the blame, even though other mobo makers had similar issues. And it is extremely convenient that this removes all the blame from AMD's AM5 platform. Are these social media driven events really random, or orchestrated.

Meanwhile, you have people new to PC building asking if "Asus is really that bad". You have one clown Youtuber literally ruining the reputation of a perfectly reliable brand with a very good track record.

the problem with cpus dying is not the issue GN was pointing out. The issue is how board partners and amd are handling the problem. like the first few days after the melting cpus gained attention, amd released a statement saying that they will cover your cpu and even the shipping costs associated with the rma process. asus initially removed all prior bios revisions and official zen4x3d support except the beta bios's and in the description, it clearly stated that using said bios would void your warranty. As of 5/13/23, you could still see this in some of their bios descriptions. heres a screenshots of one of the 2 asus boards that i have that is affected by this issue.

Needless to say, after 18 years of buying asus products, these will be my last 2 that i will ever purchase from them. They have completely destroyed any and all trust i had in the company and the brand and this statement is too little, too late. if it had been made last week, it would have been different. instead they chose the scummy way at first until people started returning their products en mass as evidenced here

Reddit - Dive into anything

www.reddit.com

 

[SydB]

Currently running on a couple of Asus B450 boards, so luckily I've avoided any of this mess. That being said, I can't say I've been over the moon with the QC that Asus have these days.

Following the way they tried to worm their way out of responsibility with their own BIOS, I won't be looking to buy Asus in future. I have no trust or confidence in the company.

 

[Elusive Ruse]

Thank the gods for TechTubers and independent journalists on internet who act as a check on dodgy BS companies pull.

 

[Deleted member 2838871]

the problem with cpus dying is not the issue GN was pointing out. The issue is how board partners and amd are handling the problem.

For those that aren't aware I built on 4/19 with parts ordered from Newegg... 7950x3D with MSI Mag x670e Tomahawk.

CPU and board died on 4/22 with EXPO enabled... I rebuilt on 4/23 with next day delivery replacement parts from Amazon. EXPO disabled.

I RMA'ed dead parts back to NewEgg on 4/24. I updated to new BIOS on 4/28 locking SoC at 1.3v and enabled EXPO once again. I received replacement parts from Newegg on 5/1 that I returned to Amazon for my money back that had been in limbo for a week.

This is my board page... and nowhere does it say anything about MSI not covering warranties. The BIOS I was running when my system died was dated 4/14 and it has been removed from this page.

I've had no problems since updating to the BIOS on 4/28... EXPO has been enabled the entire time. I just updated to the new 5/16 BIOS with the AGESA update. It says beta... just like the BIOS I was running when my system died and just like the BIOS I've been running for the last 19 days with no issues.

I was lucky that the entire ordeal was painless. I didn't have to deal with AMD or MSI... I just RMA'ed the dead parts. MSI did contact me asking for details after I posted on their forums and I told them the same story. I heard nothing further... and don't much care. I've always used MSI boards and this is the first issue I've had. Whether it's AMD's fault or MSI's fault or a combination of the two... I'm not even salty because it didn't cost me a nickel.

It's fixed AFAIK and that's all I care about.

 

[TerryLaze]

This is my board page... and nowhere does it say anything about MSI not covering warranties.

• The Product is damaged by accident, abuse, catastrophe, improper use (including failure to heed instructions or warnings), improper maintenance, inadequate packaging, neglect, misuse, operator error;

On the very bottom of the page is a link to this. Warranty Information

The "improper use" one pretty much covers everything, if you updated your bios without an UPS and without every safety precaution that a professional would take then you are out of warranty.

Not that they wouldn't warrant your hardware I'm just saying that everybody covers their behind.

 

[Deleted member 2947362]

Well when it comes to Performance Ram that Over clocks the CPU Memory controller they could all way's put on the Ram packaging -

'Installing this Ram will Void your CPU warranty'

In BIG red lettering across 75% of the front of the packaging to help reassure the consumer.

Especially for those with poor eye sight.

 

[ilukey77]

the problem with cpus dying is not the issue GN was pointing out. The issue is how board partners and amd are handling the problem. like the first few days after the melting cpus gained attention, amd released a statement saying that they will cover your cpu and even the shipping costs associated with the rma process. asus initially removed all prior bios revisions and official zen4x3d support except the beta bios's and in the description, it clearly stated that using said bios would void your warranty. As of 5/13/23, you could still see this in some of their bios descriptions. heres a screenshots of one of the 2 asus boards that i have that is affected by this issue.

Needless to say, after 18 years of buying asus products, these will be my last 2 that i will ever purchase from them. They have completely destroyed any and all trust i had in the company and the brand and this statement is too little, too late. if it had been made last week, it would have been different. instead they chose the scummy way at first until people started returning their products en mass as evidenced here

Reddit - Dive into anything

www.reddit.com

yeah the void warranty description has now been removed ..
so despite somewhat click bait its a win for consumers that they now will have to honor the warranty !!

 

[Maebius]

My system is a 7800X3D installed on an ASUS motherboard.
I appreciate their statement, but...
Them "confirming" that things like enabling EXPO and installing beta BIOSes were always covered under their warranty, is mildly infuriating. Because, well, they clearly weren't.

I truly feel that AMD is mostly to blame for these issues, by not imposing clear voltage (etc) limits on their AIB partners.
ASUS though overdid it with their preset voltage settings, while also handled their beta BIOS roll-outs poorly, hence they're receiving most of the bad press.

 

[citral23]

Likely Asus is overvolting since ages to win benches, but it just happened that, oopsie, the 7800X3D is more sensitive than others.

That's what we get with closed-source bioses. And to a degree, with closed-source OSes too. Nobody knows exactly what it does to the hardware.

 

[aberkae]

Yeah didn't make sense when they had a dedicated chart for compatibility ram kits with Expo enabled as well. They want their cake and eat it too. Was about rename them Republic of fraudsters but I hold back!

 

[atomicWAR]

I hate how GamersNexus and AMD is playing this.

GamersNexus just does it for the views. Completely over the top clickbait thumbnails and videos, with sensationalist claims that Asus motherboards are "blowing up!" in a sensationalist video, where he purposely misinterprets pretty much everything Asus has said on the matter and completely ignores other mobo makers had similar issues with the 7000 series.

AMD is now whisper quiet and says nothing. All the focus has shifted away from AM5 and AMD and has come down onto Asus. AMD is clearly not without blame for all the AM5 issues, but Asus has now become the perfect scapegoat for all AM5 issues.

I wonder if these events are really that random or if they're orchestrated. It is somehow extremely convenient that Asus now gets all the blame, even though other mobo makers had similar issues. And it is extremely convenient that this removes all the blame from AMD's AM5 platform. Are these social media driven events really random, or orchestrated.

Meanwhile, you have people new to PC building asking if "Asus is really that bad". You have one clown Youtuber literally ruining the reputation of a perfectly reliable brand with a very good track record.

I agree with most if that. AMDs handling of this is poor across the board (pun intended). However while GamersNexus can indeed have some click baity titles/screen caps on youtube...that is utterly par for the course on youtube and tech news in general. GN did a great job here bringing attention to Asus's sus behavior. I for one am thankful Steve and his crew did their piece. And this is hardly the first time they have gone to bat for users like us. We need techtubers like GamersNexus. Point being while I agree with most of your compliants with prejudice, not so much your take on GN. Regardless though AMD botched this expo/soc/exploding cpus issue. You couldn't be more on point there.

 

[A Stoner]

ASUS is not the only one facing backlash. Now there are reports from Gigabyte boards as well. Tech outlet Hardware Busters actually did a testing using the Gigabyte AORUS Master X670E motherboard.

It was observed that with EXPO enabled, the board sipped more than 1.3V.

Using the older F7 BIOS without EXPO, a voltage of 1.04V was reported but as soon as EXPO was enabled, the same board sipped 1.416V when running Prime95. The new BIOS claims to have fixed and limited the SoC voltage but even with the F10D Firmware installed, the voltage still exceeded 1.3V to 1.361V. What gives ?

I am running Bios F10C on the same Gigabyte board and my SoC runs at 1.331v even if I hard set it to 1.200v in the bios... strange...

update, I just rebooted again, and apparently the computer did not start with the 1.200v hard set, and reverted to previous bios settings. I tried to restart with the 1.200 volt but ended up not starting. I have set it to 1.265v and it started and now shows 1.284-1.296v in aida64... I also had to cut back my memory speed to get it to boot at that lowered SoC voltage, instead of 6400 it is now set for 6000.

 

[RichardtST]

I'm glad they've straightened this out. I also hope they take this opportunity to crank up their quality control. I've had a great respect for Asus for many years and would like to see them stay on top. Very nice touch blessing the various memory profiles too. That helps a lot!

 

[Leptir]

Thank the gods for TechTubers and independent journalists on internet who act as a check on dodgy BS companies pull.

Why? I live in Los Angeles. I’m supposed to be protected by the US Bureau of Consumer Protection, the California Department of Consumer Affairs, and the Los Angeles County Department of Consumer and Business Affairs. And yet none of them are doing anything so I’m forced to rely on clickbait youtubers.

 

[helper800]

Why? I live in Los Angeles. I’m supposed to be protected by the US Bureau of Consumer Protection, the California Department of Consumer Affairs, and the Los Angeles County Department of Consumer and Business Affairs. And yet none of them are doing anything so I’m forced to rely on clickbait youtubers.

Did you call them? File complaints? Send them a letter?