[SOLVED] Asus ROG STRIX Fusion 300 not working with some programs

[Chrisvro]

I recently purchased this headset and it worked fine. I installed the drivers with no issue. The next day it was working, but didn't work in most programs. It worked on games and groove music, but nothing else. Not even windows sounds would play. I'm very frustrated and hope it can be fixed. Thank you.

 

[Colif]

Does it use Asus armoury crate? do you have latest version? I assume that is where its drivers/set up is located.

https://www.asus.com/au/Headphones-Headsets/ROG-Strix-Fusion-300/HelpDesk_Download/

https://www.asus.com/support/FAQ/1040058/

in settings/system/sounds what is the default output device? it will be the one showing under output.

Its likely the default is going to be realtek if that is what is on the motherboard. Mostr systems default to the onboard sound over USB.

 

[Chrisvro]

Does it use Asus armoury crate? do you have latest version? I assume that is where its drivers/set up is located.

https://www.asus.com/au/Headphones-Headsets/ROG-Strix-Fusion-300/HelpDesk_Download/

https://www.asus.com/support/FAQ/1040058/

in settings/system/sounds what is the default output device? it will be the one showing under output.

Its likely the default is going to be realtek if that is what is on the motherboard. Mostr systems default to the onboard sound over USB.

yes i do have the latest version of armoury crate and my my default output device is the headset itself.

 

[Colif]

here are some general tips, one of them might be the missing link

https://support.microsoft.com/en-us/help/4520288/windows-10-fix-sound-problems

 

[Chrisvro]

turns out i don't even have IDT drivers, nor can i install them. If i try to i get an error saying "Device object not present" Like what? Why?

 

[Colif]

Windows update catalog has some but most appear to be for win 8.1 - https://www.catalog.update.microsoft.com/Search.aspx?q=high+definition+audio+codec and none released in lsat 4 years?

where did you learn you need them?

one suggested fix is to run this:
right click start button
choose powershell (admin)
type SFC /scannow and press enter
once its completed, copy/paste this command into same window:
Repair-WindowsImage -Online -RestoreHealth and press enter
SFC fixes system files, second command cleans image files, re run SFC if it failed to fix all files and restart PC

what motherboard are you using? Have you got latest audio drivers for it?

Another fix is
Please follow the steps to uninstall the Device from Device Manager.

Open Device Manager

1. Expand the Sound Adapter section.
2. Find the Sound card Driver.
3. Right click Sound card Driver and select Uninstall.
4. Select the check box delete the driver software for this device.

Please follow the steps to uninstall the Device Drivers from Program List in Control Panel.

1. Click on start, select Control Panel
2. Now click on Programs and select Programs and Features.
3. Find the Sound card Driver.
4. Right click Sound card Driver and select Uninstall.
5. Reboot the computer after the uninstall process has finished.

Also download and install the latest drivers for the Audio card from the manufacturer website


fixes from https://answers.microsoft.com/en-us...l/8bb2b9c8-d121-4197-bdad-30aad44b2f44?auth=1