Hi,
My Asus RT-AX58U router will intermittently lose connection to the cable modem. It's very sporadic (may occur only once in a few days), but once it occurs the only way to recover is to reboot both the cable modem and the router. After this is done, the WAN connectivity is always restored.
After contacting Spectrum, they indicated there were no outages in my area during the times the incidents occur (also, the cable modem Online light stays lit).
Steps already taken:
- upgraded to latest router firmware.
-changed DHCP query frequency from Aggressive to Normal (recommended by Asus).
The modem is the one provided by Spectrum (Hitron Technologies EN2251)- they provided a new modem earlier this year to replace the older model.
Asus escalated the ticket but interested in any suggestions. Issue is sporadic so it's very difficult to reproduce (it also does not appear to occur at any specific time of day).
Thanks!
My Asus RT-AX58U router will intermittently lose connection to the cable modem. It's very sporadic (may occur only once in a few days), but once it occurs the only way to recover is to reboot both the cable modem and the router. After this is done, the WAN connectivity is always restored.
After contacting Spectrum, they indicated there were no outages in my area during the times the incidents occur (also, the cable modem Online light stays lit).
Steps already taken:
- upgraded to latest router firmware.
-changed DHCP query frequency from Aggressive to Normal (recommended by Asus).
The modem is the one provided by Spectrum (Hitron Technologies EN2251)- they provided a new modem earlier this year to replace the older model.
Asus escalated the ticket but interested in any suggestions. Issue is sporadic so it's very difficult to reproduce (it also does not appear to occur at any specific time of day).
Thanks!