Question Asus RUG FX504GE laptop - - - Nvidia GPU has wrong device ID ?

[AdimuruganV]

Hi,
One of my customers took an Asus RUG FX504GE laptop, which has Intel as well as Nvidia GPU. He complained that while he was playing "Rainbow Six", suddenly the laptop restarted. Afterwards, the Nvidia Display adapter seems to be not detected by the Windows 11. In device manager, it shows under Other Devices as "3D Video Controller".

What I did and failed.

1. Downloaded the latest driver from the asus website for that model laptop. Downloaded and tried to installed the nvidia driver. It failed and said, "NVIDIA INSTALLER CANNOT CONTINUE. The nvidia graphics driver is not compatible with this version of windows. This graphics driver could not find compatible graphics hardware."
2. Tried with older versions in the same Asus page. Same error.
3. Downloaded in tried to install nVidia GeForce Experience. Same GPU not found error.
4. Tried with DDU (Display Driver Uninstaller) and tried to install in driver signing disable mode. Still driver gives not compatible error.
5. Finally I tried to find a driver with device id. The device id what device manager showed is PCI\VEN_10DE&DEV_1C8C&SUBSYS_10C11043&REV_A1.

Surprisingly, there is no device listed with this id in the device id database. There is 10DE 1C8C device with some other subsys number other than listed. As well as there is a same subsys number 10C11043 with 10DE 1C8D device id.

Due to the device id with subsys is not matching with the device id in inf file, the nvidia graphics driver could not find the GPU.

1. Well. I personally edited the inf file and changed 1C8D with 1C8C and tried to install with driver signature verfication disabled. The nVidia setup declined to install with error hash tag not matched.
2. I installed the driver manually through, device manager, update driver, from hard drive, select folder and install. It finally installed driver but with device name as "VEN_10DE&DEV_1C8C". Still it flagged the error 28 or 43, which means the driver is corrupted.

Any one have any suggestion?

VEN_10DE&DEV_1C8C - Geforce GTX 1050 Ti
VEN_10DE&DEV_1C8D - Geforce GTX 1050

Asus driver link : Asus ROG FX504GE nVidia Driver

Asus certified driver inf file contains following lines.
%NVIDIA_DEV.1C8C.1041.1043% = Section195, PCI\VEN_10DE&DEV_1C8C&SUBSYS_10411043
%NVIDIA_DEV.1C8C.1071.1043% = Section195, PCI\VEN_10DE&DEV_1C8C&SUBSYS_10711043
%NVIDIA_DEV.1C8C.1590.1043% = Section195, PCI\VEN_10DE&DEV_1C8C&SUBSYS_15901043
%NVIDIA_DEV.1C8C.15E0.1043% = Section195, PCI\VEN_10DE&DEV_1C8C&SUBSYS_15E01043
%NVIDIA_DEV.1C8C.181E.1043% = Section179, PCI\VEN_10DE&DEV_1C8C&SUBSYS_181E1043
%NVIDIA_DEV.1C8C.182E.1043% = Section179, PCI\VEN_10DE&DEV_1C8C&SUBSYS_182E1043
%NVIDIA_DEV.1C8C.18FE.1043% = Section195, PCI\VEN_10DE&DEV_1C8C&SUBSYS_18FE1043
%NVIDIA_DEV.1C8C.1920.1043% = Section115, PCI\VEN_10DE&DEV_1C8C&SUBSYS_19201043
%NVIDIA_DEV.1C8C.1970.1043% = Section115, PCI\VEN_10DE&DEV_1C8C&SUBSYS_19701043
%NVIDIA_DEV.1C8D.1021.1043% = Section179, PCI\VEN_10DE&DEV_1C8D&SUBSYS_10211043
%NVIDIA_DEV.1C8D.10C1.1043% = Section195, PCI\VEN_10DE&DEV_1C8D&SUBSYS_10C11043
%NVIDIA_DEV.1C8D.11E1.1043% = Section115, PCI\VEN_10DE&DEV_1C8D&SUBSYS_11E11043
%NVIDIA_DEV.1C8D.14EE.1043% = Section115, PCI\VEN_10DE&DEV_1C8D&SUBSYS_14EE1043
%NVIDIA_DEV.1C8D.14FE.1043% = Section115, PCI\VEN_10DE&DEV_1C8D&SUBSYS_14FE1043
%NVIDIA_DEV.1C8D.1590.1043% = Section195, PCI\VEN_10DE&DEV_1C8D&SUBSYS_15901043
%NVIDIA_DEV.1C8D.15E0.1043% = Section195, PCI\VEN_10DE&DEV_1C8D&SUBSYS_15E01043
%NVIDIA_DEV.1C8D.168E.1043% = Section115, PCI\VEN_10DE&DEV_1C8D&SUBSYS_168E1043
%NVIDIA_DEV.1C8D.180E.1043% = Section179, PCI\VEN_10DE&DEV_1C8D&SUBSYS_180E1043
%NVIDIA_DEV.1C8D.1920.1043% = Section115, PCI\VEN_10DE&DEV_1C8D&SUBSYS_19201043
%NVIDIA_DEV.1C8D.1970.1043% = Section115, PCI\VEN_10DE&DEV_1C8D&SUBSYS_19701043
%NVIDIA_DEV.1C8D.1A10.1043% = Section115, PCI\VEN_10DE&DEV_1C8D&SUBSYS_1A101043
%NVIDIA_DEV.1C8D.1B30.1043% = Section115, PCI\VEN_10DE&DEV_1C8D&SUBSYS_1B301043
%NVIDIA_DEV.1C8D.1B90.1043% = Section195, PCI\VEN_10DE&DEV_1C8D&SUBSYS_1B901043
%NVIDIA_DEV.1C8D.1BA0.1043% = Section195, PCI\VEN_10DE&DEV_1C8D&SUBSYS_1BA01043
%NVIDIA_DEV.1C8D.1BB0.1043% = Section195, PCI\VEN_10DE&DEV_1C8D&SUBSYS_1BB01043
%NVIDIA_DEV.1C8D.1BC0.1043% = Section195, PCI\VEN_10DE&DEV_1C8D&SUBSYS_1BC01043
%NVIDIA_DEV.1C8D.1F40.1043% = Section199, PCI\VEN_10DE&DEV_1C8D&SUBSYS_1F401043
%NVIDIA_DEV.1C8D.1FC0.1043% = Section115, PCI\VEN_10DE&DEV_1C8D&SUBSYS_1FC01043

 

[Lutfij]

Welcome to the forums, newcomer!

Asus RUG FX504GE laptop
Asus don't have a RUG series. You mean this laptop? If so, what BIOS version are you currently on for the laptop?

Afterwards the Nvidia Display adapter seems to be not detected by the Windows 11
Did the laptop come with the OS or did you install the OS onto it? If the latter, where did you source the installer for the OS from?

I installed the driver manually through, device manager, update driver, from hard drive, select folder and install. It finally installed driver but with device name as "VEN_10DE&DEV_1C8C". Still it flagged the error 28 or 43, which means the driver is corrupted.
If it's Code 43 and GPU-Z shows 0MB's on some boxes, then the driver is not at fault, your GPU is physically dead.

 

[AdimuruganV]

Welcome to the forums, newcomer!

Asus RUG FX504GE laptop
Asus don't have a RUG series. You mean this laptop? If so, what BIOS version are you currently on for the laptop?

Afterwards the Nvidia Display adapter seems to be not detected by the Windows 11
Did the laptop come with the OS or did you install the OS onto it? If the latter, where did you source the installer for the OS from?

I installed the driver manually through, device manager, update driver, from hard drive, select folder and install. It finally installed driver but with device name as "VEN_10DE&DEV_1C8C". Still it flagged the error 28 or 43, which means the driver is corrupted.
If it's Code 43 and GPU-Z shows 0MB's on some boxes, then the driver is not at fault, your GPU is physically dead.

Dear Lutfij,

Sorry the model number is a typo error. It is TUF FX504GE.
Bios is up to date.
The laptop came with windows 10 and upgraded to W11. After this problem arised, it was factory reset to W11.
It is detected as "3D Video Controller"
If device id is not matched, how the driver will be installed?

https://flic.kr/p/2o5ec89

https://flic.kr/p/2o5ecaP

https://flic.kr/p/2o5bqTu