Question Asus SBC-06D2X-U not working on Win 7 64 bit

Jan 5, 2019
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I recently bought the Asus Blu-Ray combo SBC-06D2X-U.

It has been installed properly and can be found in Device Manager. But when I insert a disc, no matter it is a CD, DVD or Blu-Ray, the drive is disappeared. Window beeps to acknowledge that I plugged in the drive; the lights on the drive's tray flash green initially, and I can open the drive by pressing its eject button; but there is no sign of the drive in Windows. And it will loop again and again until I ejected the disc.

The drive will only be shown when there is no disc at all in the drive.

I tried it with Lenovo all-in-one computer (owned by my sister) with Win 10 and it works fine.

Anyone can help?