First of all, excuse me! I am fairly new here, so I am not sure if this is in the right section.
I have a problem which I already have for 1 year (since I bought this Hero II laptop from Asus).
Whenever I start up the computer, 80% of the time the screen of my laptop turns black and no windows screen pops up. However I can see when this happens the blacklit of the LCD lights up. So the screen is not completely off, and windows is running (My RGB lights go out). Whenever I have this, I put the computer to sleep, and open the lid after 30 seconds or so, sometimes it gives me the windows login screen then, sometimes not. I need to repeat this step most of the time 5 - 10times. To make it even stranger, when it boots up it's in a small screen (downsized) but whenever I am logged in, it goes back to normal. HOWEVER this small screen is also, not always the case. Sometimes it boots up in normal screen size as well.
The other 20% the computer boots up just like normal, with the screen running and everything just like you would expect.
I have a video which makes it a lot better to understand what I mean:
VIDEO
I tried the following: searched the whole web, installed other versions of Windows 10 (even Windows 7), and Linux: they all had the same problem, which makes it sure for me this is a hardware problem. I never came across someone who has the exact same problem. So I am hoping anyone can help me.. The laptop is still in warranty, I worked abroad for 1 year, so I only have the chance to get it to Asus for a warranty claim as of now. But, if I can fix this myself it would be great.
Does anyone know what is happening here, perhaps have or had it by yourself? I am completely clueless..
I have a problem which I already have for 1 year (since I bought this Hero II laptop from Asus).
Whenever I start up the computer, 80% of the time the screen of my laptop turns black and no windows screen pops up. However I can see when this happens the blacklit of the LCD lights up. So the screen is not completely off, and windows is running (My RGB lights go out). Whenever I have this, I put the computer to sleep, and open the lid after 30 seconds or so, sometimes it gives me the windows login screen then, sometimes not. I need to repeat this step most of the time 5 - 10times. To make it even stranger, when it boots up it's in a small screen (downsized) but whenever I am logged in, it goes back to normal. HOWEVER this small screen is also, not always the case. Sometimes it boots up in normal screen size as well.
The other 20% the computer boots up just like normal, with the screen running and everything just like you would expect.
I have a video which makes it a lot better to understand what I mean:
VIDEO
I tried the following: searched the whole web, installed other versions of Windows 10 (even Windows 7), and Linux: they all had the same problem, which makes it sure for me this is a hardware problem. I never came across someone who has the exact same problem. So I am hoping anyone can help me.. The laptop is still in warranty, I worked abroad for 1 year, so I only have the chance to get it to Asus for a warranty claim as of now. But, if I can fix this myself it would be great.
Does anyone know what is happening here, perhaps have or had it by yourself? I am completely clueless..
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