Does ASUS care about their customers?
I purchased a CUV4X-E motherboard based on certain criteria, one of which is that it would support 1GB of RAM that I wanted to use. I've since realized that this isn't correct. 1GB of RAM will cause the machine to lock up. 768MB of RAM will do just fine without problems. Maybe a bad stick? I cascade a new one through and experience the same problem every time. A search on their knowledge base seems to reveal that this is a common problem. So I try to contact their support via email. First response is within 12 hours suggesting I try their drivers (which I already had installed but didn't mention specifically in the email I sent). Tried them to no avail. Replied to their suggestion indicating the results and waited for 4 business days before deciding I wasn't going to get a response. Tried emailing them again, giving them 3 business days before I decided it was a fruitless once again. Alright, maybe I should try their support number, which isn't toll-free. After sitting on hold for 20 minutes on my dime I select the option to leave a message for someone to contact me back. 3 business days later, nothing. I try to call once again, and give them 20 minutes of my time on hold again deciding to try this message leaving game. Again, no response at all. Finally, frustrated to no end, I send an email clearly outlining my problem once again and outlining the attempts I've made to try and have it rectified, and sure enough, no response again. Maybe the support person that replied the first time was fired for trying to help a customer with a problem since it seems nobody is home there anymore. This is still an unresolved issue and while I had great confidence in ASUS' product, I certainly don't in their support. If you buy their product, pray it works as you expect it to.
I purchased a CUV4X-E motherboard based on certain criteria, one of which is that it would support 1GB of RAM that I wanted to use. I've since realized that this isn't correct. 1GB of RAM will cause the machine to lock up. 768MB of RAM will do just fine without problems. Maybe a bad stick? I cascade a new one through and experience the same problem every time. A search on their knowledge base seems to reveal that this is a common problem. So I try to contact their support via email. First response is within 12 hours suggesting I try their drivers (which I already had installed but didn't mention specifically in the email I sent). Tried them to no avail. Replied to their suggestion indicating the results and waited for 4 business days before deciding I wasn't going to get a response. Tried emailing them again, giving them 3 business days before I decided it was a fruitless once again. Alright, maybe I should try their support number, which isn't toll-free. After sitting on hold for 20 minutes on my dime I select the option to leave a message for someone to contact me back. 3 business days later, nothing. I try to call once again, and give them 20 minutes of my time on hold again deciding to try this message leaving game. Again, no response at all. Finally, frustrated to no end, I send an email clearly outlining my problem once again and outlining the attempts I've made to try and have it rectified, and sure enough, no response again. Maybe the support person that replied the first time was fired for trying to help a customer with a problem since it seems nobody is home there anymore. This is still an unresolved issue and while I had great confidence in ASUS' product, I certainly don't in their support. If you buy their product, pray it works as you expect it to.