Asus tech support

[anubislin]

Hello,
i just bought ASUS N53JF. It is working with Bly-ray Combo DVDRW Drive. i was tried to install MS Office by DVD. however, it shows that E:/ has no CD in it. then i tried to put some other CD and DVD into it. it still shows no CD in it. i just want to ask how can i fix it. cause it is the new one. it can't be broken right. also i saw the light and i did heard the sound that shows the drive was running.

thx and help me please!!

 

[WyomingKnott]

Why not contact Asus tech support, since it is still in warranty?


Oops, that's a notebook, so I deleted the section about checking cables. Is the drive seen in the Device Manager? Could you ever read a disc with it?

 

[anubislin]

it is showing in the Device Manager. my drive is CD-Rom Drive. it still not working. i think i really have to contact Asus tech support

 

[beenthere]

In my experience Asus Tech Support is a sad joke... Yes the new drive could be bad.