Question Asus tuf gaming x570 rebooting and freezing on startup and in windows

[genesis3590]

I'm trying to figure out an issue that has just popped up with a computer that I built about a year ago. It has been running perfectly fine, no issues and just recently within the past month it has started to freeze up in Windows 11 and I have to restart multiple times to get it to come back but it seems completely random. I'm at the point right now where I've completely reset the PC by formatting the storage and reinstalling Windows 11 from USB but during installation the computer still freezes. Below are the specs on this computer:

ASUS AM4 TUF Gaming X570-Plus (Wi-Fi) ATX Motherboard
AMD Ryzen 9 5900X - Ryzen 9 5000 Series Vermeer (Zen 3) 12-Core 3.7 GHz Socket AM4 105W
CORSAIR Vengeance RGB Pro SL 32GB (2 x 16GB) 288-Pin PC RAM DDR4 3600 (PC4 28800)
2 - SAMSUNG 970 EVO PLUS M.2 2280 1TB PCIe Gen 3.0 x4, NVMe 1.3 V-NAND
CORSAIR iCUE H150i ELITE CAPELLIX Liquid CPU Cooler, CW-9060048-WW LGA 1700
CORSAIR RM Series RM750 750 W ATX 80 PLUS GOLD Certified
GIGABYTE Vision OC GeForce RTX 3060 12GB GDDR6 PCI Express 4.0 ATX

I've gotten Windows 11 installed and updated the bios for the motherboard to the latest version, 5021. I originally thought this was a windows issue but when i get into the initial setup of windows to connect WIFI and set computer name, it'll freeze at that point. I've got the 2 NVME storage drives in a raid configuration as well. I've built another computer that i've been using for the past 5 years with the same motherboard but it's at bios version 1405 so I'm not sure if there's an issue with the newer bios version on the Asus motherboards and Windows. Some troubleshooting that I've done:

- I've taken out 1 stick of RAM and tried moving it between the different slots but this had no effect.
- I've taken RAM from my existing computer that I built 5 years ago and put that in this computer to see if its a bad memory slot but this had no effect
- I've swapped the graphics card between different PCI slots with no effect
- I've taken the graphics card from my existing 5yo computer, Geforce RTX 2080, and tried using this but it didn't change anything.
- I've removed the battery from the motherboard and tried resetting the CMOS but this had no effect.

I'm just not sure if theres a setting in the BIOS that i'm missing that could cause this? I've got everything pretty much at default settings and I'm not overclocking anything.

Could my motherboard be faulty? Whenever i get into the BIOS and exit, the QLED lights will freeze on the white one which I've seen is the VGA test but changing the video card doesn't seem to do anything. Sometimes it will boot and get to the white light and i see a small green light flash then go away. Not sure what this means though. I'd really appreciate any help anyone could give on this. I'm kind of at a loss for what to do next.

 

[Lutfij]

Welcome to the forums, newcomer!

but when i get into the initial setup of windows to connect WIFI and set computer name, it'll freeze at that point.
This leads me to think that you've opted to connect to the internet during your OS install. If so, you're advised to install the OS in offline, then install all drivers necessary for your platform with the latest versions in an elevated command, i.e, Right click installer>Run as Administrator.

I've got the 2 NVME storage drives in a raid configuration as well.
What number of RAID is this array set to?

For good measure, you should recreate your bootable USB installer for your OS, then disconnect all drives except for the one you wish to install the OS onto.

 

[genesis3590]

The freezing when i get into the initial windows setup seems to be a symptom of a bigger issue. I've had this recently freezing on booting up when the TUF gaming logo shows in it loading into the windows setup. The little spinning dots will just stop spinning and it'll do nothing at that point.

The raid array is setup as a raid 10.

When I get into the BIOS and exit, this will always reboot and freeze when the QLED light goes white so I can never get it to completely reboot from a BIOS exit.

This computer has been running fine for a year and just recently has this issue. I never ran into any of these problems when i first built it.

How would i troubleshoot to see if theres a bad component on the motherboard? Is this possible or do I just have to start throwing parts at it to see what works?

 

[mustang321]

Hi, did you solve this problem?