Question Asus UX430UAR will not wake up

Apr 10, 2021
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I’ve been having problems with my Asus UX430 laptop since accepting an upgrading to Windows 10 home x64 last autumn. It works fine during the day: I can enter and leave sleep state by closing the lid o hitting the power button o just simply leaving it.

However, some mornings (typically the second morning after the last reboot) the laptop will not wakeup and it is warm to touch. There is one flashing LED on the right-side of the keyboard and a second LED if plugged-in. I tried connecting an external monitor and keyboard but the only way start the PC is to hold down the power button to reboot.

Other mornings it wakes up fine either from sleep (o hibernation if the battery was low.)

Unable to find problem, I reset the PC with the cloud option over Xmas and the PC rebooted with the original Asus apps but it is not in factory state, having updated drivers and Windows elements. Actual status after reset:

  • Motherboard Product UX430UAR Version 1.0
  • BIOS Version UX430UAR.308 Date 4/17/2019
  • Intel® Core™ i7-8550U CPU @ 1.80GHz
  • Microsoft Windows 10 Home (64-bit) OS Build 10.0.19042
  • Asus PTP Filter Driver (x64) 11.0.0.25
  • ASUS Wireless Radio Control 1.0.0.12
  • ATK WMIACPI Utility 1.0.6.1
  • DPTF ACPI Device (64-Bit) 8.3.10205.4743
  • DPTF CPU Device (64-Bit) 8.3.10205.4743
  • DPTF Zone (64-Bit) 8.3.10205.4743
  • Intel Graphics Kernel Mode Driver 26.20.100.7325
  • Intel(R) Display Audio Driver 10.27.0.9
  • Intel(R) Management Engine Interface 11.7.0.1040
  • Intel(R) Serial IO GPIO Driver v2 30.100.1823.1
  • Intel(R) Serial IO I2C Driver v2 30.100.1823.1
  • Intel(R) System Usage Report 2.4.0.0
  • Intel(R) Wireless Bluetooth(R) Filter Driver 22.10.0.2
  • Intel® Wireless WiFi Link Driver 20.70.19.1
  • Realtek(r) High Definition Audio Function Driver 6.0.8858.1
  • USB Connector Manager Realtek UCSI Client 10.0.15063.101
I have no extra HW and nothing is normally left plugged in the USB sockets. The longest period of continuous operation has been 5 days, mostly the laptop crashes the second night after reboot but can fail the same night.

There are no errors in the device manager, power troubleshoots doesn’t find anything. Everything runs well and appears fine during the day. In the system event viewer, there are few warnings when I reboot:
  • The driver \Driver\WudfRd failed to load for the device ACPI\ACPI0008\2&daba3ff&1.
  • The driver \Driver\WudfRd failed to load for the device ACPI\INT3400\2&daba3ff&1.
  • The driver \Driver\WudfRd failed to load for the device USB\VID_04F3&PID_0903\5&13a213fa&0&9.
I tried disabling FASTboot in power options and BIOS, and disabling “Write caching policy” on SDD, and removing the (depreciated) "Intel® Rapid Storage Technology. Power config status is:

PS C:\WINDOWS\system32> powercfg.exe -a
The following sleep states are available on this system:
Standby (S0 Low Power Idle) Network Connected
Hibernate
Fast Startup
The following sleep states are not available on this system:
Standby (S1)
The system firmware does not support this standby state.
This standby state is disabled when S0 low power idle is supported.
Standby (S2)
The system firmware does not support this standby state.
This standby state is disabled when S0 low power idle is supported.
Standby (S3)
This standby state is disabled when S0 low power idle is supported.
Hybrid Sleep
Standby (S3) is not available.
PS C:\WINDOWS\system32>
Don't know what else to do, any help appreciated.
 
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