ASUS X54C-NS92 boots into black screen

[rreluzco]

ASUS X54C-NS92 on Windows 7

Hi,
Trying to help a friend with their laptop and this is the problem:
When I turn on the laptop, I get the ASUS splash screen the second it I hit the power button but then the screen goes black. Lit, but black with no error message.

Will not boot into safemode, no option is presented as the screen just remains black after the ASUS logo (again, it's lit just nothing going on)

Will boot into BIOS...saw nothing out of the ordinary there, reset everything to default just in case but still, when it gets out of the BIOS its back to the lit black screen

Connected another monitor to it and the same thing, black screen

Removed the hard drive and connected it to a SATA/IDE usb adapter and connected it to another laptop. The hard drive allows full access to everything as if it were a flash drive. I have access to all the files, everything is quick and seems healthy but it just won't boot into windows.

Any suggestions?

 

[rreluzco]

Guess not lol

 

[jarotech]

Windows may be corrupted, it could not load and it's stopping somewhere. You could reinstall windows from you hard disk, maybe your problem will be solve.

 

[Prostar Computer]

Removed the hard drive and connected it to a SATA/IDE usb adapter and connected it to another laptop. The hard drive allows full access to everything as if it were a flash drive. I have access to all the files, everything is quick and seems healthy but it just won't boot into windows.

If you couldn't boot to Windows with the laptop attached to another system, then likely the OS is corrupt or the MBR is corrupt. If you can boot off the Windows 7 disc, you can get to a command line and try the following:

bootrec.exe /FixMbr

Then reboot. If still no luck you can try:

bootrec.exe /FixBoot

 

[rreluzco]

Thanks for the replies. The laptop won't boot at all, not from windows 7 disk either (so I cant re-install windows or get any kind of command prompt)

Also when I said I attached it to another system I meant that I connected it to a running laptop via usb by using that SATA/IDE adapter. The laptop recognized the damaged laptops hard drive like a flash drive and allowed me to browse the files. Despite this the harddrive just wont boot into windows

 

[Prostar Computer]

Sorry, I meant 'with the drive attached to another system', not "with the laptop attached". Being able to access the data doesn't necessarily tell you whether the MBR or OS is corrupt but it's good that you can at least get to the data.

It sounds like the laptop is POSTing, so see if you can 'boot' from the drive in question using another system (instead of simply perusing it's contents). If not, you can try running some diagnostic software to see the SMART status and/or check for file system errors and bad sectors. Hiren's is a good software suite for this and is free.

 

[rreluzco]

Well it turns out the hard drive is just bad. Threw a blank hard drive into the laptop and it fired right up using a Windows 7 CD. Installed the OS and the laptop runs marvelous. Luckily for my bud I was able to save all his docs/pics the first time because when reconnected it (again to see if I missed any of his documents) the drive won't even show up anymore lol. Almost like "you had your chance pal, hope you made the best of it"

Anyway thank you for the help PROSTAR, JAROTECH, really appreciate it

 

[Prostar Computer]

Well, at least you/he has a working system again! You're welcome!