ASUS x99 Deluxe USB 3.0 Header Problem

[TheQue]

I have my build up and running and the only problem I have is the USB 3.0 Headers do not appear to be supplying enough power.

The x99 Deluxe is in a Nanoxia Deep Silence 6 case that has 4 available USB 3.0 ports at the top front of the case. This is quite useful for plugging in Flash Drives and MicroSD card readers for transferring in movies for editing.

I have plugged in the connectors to the header and when I put a USB 2.0 Flash Drive in them they all work properly. When I connect my Kingston MicroSD reader to them (USB 3.0) it is not recognized. If I plug it into one of the 10 Motherboard USB 3.0 slots, it reads it just fine.

I can only assume the headers are not providing enough power? Any help would be appreciated.

*Additional Information*

OS: Windows 10
All Drivers and BIOS available on their site for the X99 Deluxe have been installed and updated.
All xHCI and EHCI are enabled in the BIOS
ASM USB 3.0 is enabled in the BIOS
ASM Battery Charging is enabled in the BIOS

Thanks in advance.

-Ray

 

[alexoiu]

From the case specs (if I'm not wrong), not all three front USB ports on the case are 3.0
Only one of them. The other are 2.0.

 

[TheQue]

You are indeed incorrect. It has 4x USB 3.0 and 2x USB 2.0. The manual can be found here (http://nanoxia-world.com/media/pdf/DS6_rev_b_manual_english.pdf) and on page 19 it is clear.

Furthermore, the USB 3.0 connector into the Header is unmistakably different than it's USB 2.0 counterpart. Both USB 3.0 connections are connected to the motherboard in the correct USB 3.0 Headers.

 

[alexoiu]

Is there a card installed in the PCIe x16_3 slot?

 

[TheQue]

Is there a card installed in the PCIe x16_3 slot?

I am sorry for just now getting back to you on this as I was out of town on business. Yes there is a card plugged into it, the M.2 expansion card (though no M.2 drive in it). I figured it would be a good place to put it for now as I certainly won't lose it where it is...

I am guessing this slot takes power away from the two USB 3.0 headers. With that assumption, I am going to remove the card and report back. Thank you very much for your help so far.

-Ray

 

[TheQue]

Ok, I removed the card from PCIE x16_3 and the USB 3.0 drive is not being seen on the USB 3.0 port still. I do not understand the issue to be honest here is the situation.

There are 4x USB 3.0 Ports on the front of the case and 2x USB 2.0 ports.

The 4x USB ports are plugged into the 2x USB 3.0 Headers and the USB 2.0 ports to the USB 2.0 Header on the Motherboard.

-If I plug my USB 3.0 drive into one of the 10 USB 3.0 slots on the motherboard directly, it works perfectly.
-If I plug my USB 3.0 drive into one of the 4 USB 3.0 slots on the case, it is not recognized.
-If I plug my USB 3.0 drive into one of the 2 USB 2.0 slots on the case, it is recognized but obviously works at USB 2.0 speed.
-If I plug a USB 2.0 drive into one of the 4 USB 3.0 slots on the case, they work perfectly.
-If I plug a USB 2.0 drive into one of the 2 USB 2.0 slots on the case, they work perfectly.

So literally the only combination that does not work, is a USB 3.0 drive plugged into one of the USB 3.0 slots on the front of the case. The only explanation I could come up with is a lack of power supplied by the USB 3.0 headers.

I am not sure if I mentioned it, but I did install the latest Intel_Chipset_Win7-8-81-10_V101210II and USB_Asmedia_V116331_Win7_81_10_20160226_L drivers from the ASUS website under the x99 Deluxe support page.

I do see from the manual that the ASMedia, SMBUS controller, PCIex16_3, and Intel EHCI 2 all share the same IRQ's, but I am not sure how that relates to power. Either way, I have uninstalled the card from the PCIEx16_3 slot and it has made no change in behavior.

I am typing this message with my keyboard and mouse both USB 2.0 devices plugged into 2 of the 4 USB 3.0 slots. The slots themselves work; just not with a USB 3.0 device plugged into them...

 

[TheQue]

I do not know if this helps at all but here is a picture of the devices under Universal Serial Bus Controllers.

For some reason the image itself is not being shown on the forum. Here is the link.

Picture of Device Manager

 

[alexoiu]

It might be a case cable/connector issue, but... not sure.

 

[lghtanddrk]

I do not know if this helps at all but here is a picture of the devices under Universal Serial Bus Controllers.

For some reason the image itself is not being shown on the forum. Here is the link.

Picture of Device Manager

Did you ever resolve this issue? I just got a new build and am having the same problem. In my case it only happens with one of the front header ports. The computer company that built my machine can't figure it out yet and ASUS automatically assumed that it must be a bad board. My computer company tried a different model x99 Asus board and the same problem happens yet if you try any other USB jack it works.

 

[alexoiu]

It might be a case issue. Have they tested different case?

 

[lghtanddrk]

It might be a case issue. Have they tested different case?

There are 2 USB 3.0 front header connections on the motherboard for a total of 4 USB 3.0 jacks on the front.

I have the Cooler Master Maker Pro 5 which has 2 front USB 3.0 jacks. I added a front SD card reader which has a single USB 3.0 jack. That connects to one of the USB 3.0 front header connections on the motherboard. The USB 3.0 port on the reader works fine.

If I swap the connection on the motherboard then the front jacks suddenly work and the port on the SD card reader doesn't work.

It would appear that the connection on the motherboard doesn't work and is malfunctioning. The idea of the front headers not providing enough power makes no sense since it works once you swap connections unless one does not provide enough power. This is not noted in the specs though.

When they tried another model ASUSU X99 board the same issue happens. So it begs the question if this is a design flaw in ASUS boards or if there is some other issue happening.

The computer company said they had the same issue happen a while back with another customer too who bought the Deluxe II board and they couldn't resolve it. In that case, the customer was fine without the front jack working.

I spent $5,000 on this custom config so I want every jack working.

I looked at going to the Rampage board but it has less PCI-E slots. That's why I chose the Deluxe II board. Gigabyte has similar boards but again with less slots.

The company that built my system just ordered another Deluxe II board and a Gigabyte board to try so we'll see. This is just puzzling. I don't think the board is bad. I think there's something else at play that's causing it. The computer company thinks the same but we just can't figure out what it is.