Asus Xonar DGX sound card suddenly not working anymore

Falcoo

Prominent
Jun 24, 2017
3
0
510
Hello Forum,

as the title says, my sound card "Asus Xonar DGX 5.1 PCI Express" is suddenly not working anymore.

A little bit of context: I started my PC, like i do every day, and out of nowhere, there was no sound.
When i looked into the windows sound panel to check if there was anything unusual, the sound panel was very laggy and my pc even crashed as i tried to fix this problem with the help of forums. I think i never uninstalled any realtek drivers nor have i uninstalled nvidia sound drivers.

Also, sometimes my sound panel crashes and it says that Windows-Shell-DLL is not responding or is not working (cant remember which one)


i read that deleting the onboard sound drivers through the bios could fix this issue, but i really dont know how to do that. I never had a problem with my sound card in the past. I tried to clean the inside of my PC, unplug and plug the soundcard back in. No effect. Switching the PCI slots is not an option for me, because i have no space for that. I also tried to reinstall the official Asus Xonar drivers AND tried the UNi drivers aswell. Nothing changed.

NOW however, as i restard my PC, my sound card can sometimes be detected and sometimes it is not.

I am really lost and i hope you can help me out.

I also uploaded a CPU-Z analysis in hope that it might make helping me a little bit easier.


http://googledocscpuz
 
Any OS corruption? May want to try an SFC /scannow in elevated command prompt. Coulld be a Windows update that caused the issue. Another idea is to uninstall the drivers all together for the card, and reinstall from scratch. Is your card set as default in sound option? Just want to make sure Realtek or Nvidia didn't override this setting.
 
Thank you for your reply.

i am currently scanning with SFC /scannow and will post the result as soon as it is done.

I'm going to try to reinstall completely from scratch and see if it solves the issue.
 
Alright, i installed the from scratch and it did not help.
The SFC /scannow showed that there were no violations.

Card is set as default sound option, yes.


I also tried to Uninstall NVIDIA HD Audio drivers. After i restart my PC, its still on my pc, even though the uninstall was successfull.