ASUS Z270-E RGB lighting is bust!

[gregisagoat]

Hello there good people!

I have a problem that I have had for quite a while. I was stupidly playing with connecting the RGB headers from my ASUS Strix Z270-E to a Phanteks RGB LED strip, when I touched two RGB cables together (can't remember which colours, not the 12V), and a disturbing POP with electrical smoke came out of my mobo. Specifically out of a gray cube-like structure and the wire beside it next to a 3D mount:

Now the lighting incorrectly shows colours and can't hold a colour for very long. The LED strip was undamaged (trialed with another PC). I contacted ASUS but was advised to send it back to the retailer for inspection to see if it was covered by warranty. This would likely take a month, which I can't have without my mobo, and would likely not be covered my warranty as it was my fault.

What I'm asking is what have I done, can I repair it from home, can I purchase a replacement part, or is it busted?

Thanks a lot, Oscar

 

[Lutfij]

1| You shorted the board while it was operation(powered up) which you never do. If not, I apologize, that's what it read out on your post, that you didn't power down the system and you connected an RGB connector to the board while still live.

2| Nope, you can't do it at home since you're not competent enough to deal with the power delivery of the board. No offence.

3| You will need to initiate that RMA and hope they cover you for a damage you've done. After that, vow to not do the same thing again.
Some people are denied an RMA on grounds of doubt alone, in the country I'm residing.

 

[gregisagoat]

Thank you for replying Lutfij, you would be correct that the board was powered on. Unfortunately if an RMA is required I, don't think I would do one because I need my mobo, which would likely be gone for a month. Living in NZ, I don't know how RMAs work to be honest and whether ASUS would accept the fault under warranty.