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Question Asus z390-e crashing once a day after Bios Update

EggyDevil

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Jan 9, 2013
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Hey!

My computer has been crashing for 3 days in a row.

Specifications:
Motherboard: ROG Strix Z390-E, BIOS (v.1502)
PSU: Corsair HX750, Model number: SKU CP-9020137 , not sure of the amps.
GPU: Gigabyte GeForce RTX 2080 super gaming OC white 8G
CPU: i7-9700K 3.60GHz, unparked, overclocked to 4.9GHz
RAM: Vengeance LPX C16 2x8GB DDR4 2666MHz black, no overclock
Vengeance LPX C16 2x8GB DDR4 2666MHz white, no overclock
Operating System: Windows 10 Version 1909
M.2: Intel 660p
Monitor: AGON AOC AG352UCG6 3440x1440 @ 120Hz with G-sync enabled
Case: Corsair Carbide Series 400C (around 2017 model)


The first day, everything froze, the mouse didn't move and the image on the screen was frozen. The PC stayed on and didn't reboot.
On the second day, I updated my Z390-E bios version to 1502, as well installed the latest Intel ME from asus's website: version 1952.14.0.1470.
Then later in the day it crashed again, everything froze, the PC didn't turn off. I re-updated my bios, and Intel ME.

Today it crashed again, twice in a row, but this time I got two blue screens with a restart:
"Machine_Check_Exception" was first.

Wer report 1/2 : https://www.paste.org/107442
Wer report 2/2 : https://www.paste.org/107443

minidump : https://gofile.io/d/vk1beV

It then booted back up, I logged in, and then it crashed again with this blue screen:
"KMode_Exception_Not_Handled"
Wer report : https://www.paste.org/107441

minidump : https://gofile.io/d/YmYp34

I'm not too sure what to do at this point. My bios is using XMP II, set @4.9GHz with all cores synced (it has been smooth for 1 year).
I recently upgraded to an M.2 ssd a few months ago, but has been smooth until now.
Interesting the crashes happened around the same time on different days, 22:19 and 22:24.

Does anyone have any suggestions?
Thank you.
 
Last edited:

gardenman

Admirable
Moderator
Hi, I ran the dump files through the debugger and got the following information: https://pastebin.com/GqzD0T72

File information:070320-10906-01.dmp (Jul 3 2020 - 16:27:47)
Bugcheck:KMODE_EXCEPTION_NOT_HANDLED (1E)
Probably caused by:memory_corruption (Process: RuneLite.exe)
Uptime:0 Day(s), 0 Hour(s), 02 Min(s), and 02 Sec(s)

File information:070320-10843-01.dmp (Jul 3 2020 - 16:24:49)
Bugcheck:MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:memory_corruption (Process: SurSvc.exe)
Uptime:0 Day(s), 2 Hour(s), 16 Min(s), and 20 Sec(s)

Comment: The overclocking driver "RTCore64.sys" was found on your system. (MSI Afterburner)

Possible Motherboard page: https://www.asus.com/us/Motherboards/ROG-STRIX-Z390-E-GAMING/
You have the latest BIOS already installed.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
II wish Kaspersky had less drivers, spoiler below just for me
drivers not made by Kaspersky
Jun 15 2009 - pwdrvio.sys - MiniTool Partition Wizard https://www.partitionwizard.com/
Jun 29 2011 - mi2c.sys - WINI2C-DDC Kernel Mode driver (AOC International GmbH)
Aug 22 2012 - AsIO.sys - ASUS Input Output driver http://www.asus.com/
May 16 2016 - LifeCamTrueColor.sys - Microsoft LifeCam TrueColor driver
Jul 06 2016 - ALSysIO64.sys - Arthur Liberman System Input Output driver - VIPRE Internet Security or Adobe Photoshop Elements
Feb 12 2018 - MsIo64.sys - MSI Gaming App driver
Feb 15 2018 - AmdTools64.sys - AMD Special Tools driver
Apr 17 2018 - iaLPSS2i_GPIO2_CNL.sys - Intel(R) Serial IO GPIO driver
Mar 14 2019 - nvvad64v.sys - Nvidia Virtual Audio driver http://www.nvidia.com/
Mar 26 2019 - RTKVHD64.sys - Realtek Audio System driver https://www.realtek.com/en/
Apr 09 2019 - AsIO2.sys - Asus Input Output driver
Apr 22 2019 - GLCKIO2.sys - ASUS RGB driver
Apr 24 2019 - iqvw64e.sys - Intel Network Adapter Diagnostic driver http://www.intel.com/
May 13 2019 - AsUpIO.sys - ASUS Update Input Output driver http://www.asus.com/
May 16 2019 - dump_IaNVMe.sys - (Generic Description) dump_*.sys drivers usually provide disk access during a crash to write dump files.
May 16 2019 - IaNVMe.sys - Intel NVMe Storport Miniport Module driver
Jun 27 2019 - e1d68x64.sys - Intel(R) Gigabit Adapter driver
Sep 19 2019 - RTCore64.sys - !!! Overclocking Software - RivaTuner - MSI Afterburner http://www.msi.com/ or EVGA Precision X http://www.evga.com/
Oct 14 2019 - ene.sys - (Ptolemy Tech Co.) or ASUS RGB driver or Gigabyte RGB driver
Dec 09 2019 - iaStorAC.sys - Intel Rapid Storage Technology driver
Dec 25 2019 - TeeDriverW8x64.sys - Intel Management Engine Interface driver https://downloadcenter.intel.com/
Jan 10 2020 - nvvhci.sys - Nvidia Virtual USB Host Controller driver http://www.nvidia.com/
Jan 26 2020 - UcmCxUcsiNvppc.sys - NVIDIA USB Type-C Port Policy Controller driver
Feb 17 2020 - RzCommon.sys - Razer Common driver (Razer Inc)
Feb 17 2020 - RzDev_005c.sys - Razer driver
Feb 17 2020 - RzDev_0209.sys - Razer driver
Feb 25 2020 - IntcDAud.sys - Intel Display Audio Driver http://www.intel.com/
May 07 2020 - Netwtw08.sys - Intel(R) Wireless Networking driver
Jun 09 2020 - nvhda64v.sys - Nvidia HDMI Audio Device http://www.nvidia.com/
Jun 16 2020 - igdkmd64.sys - Intel HD graphics driver
Jun 21 2020 - nvlddmkm.sys - Nvidia Graphics Card driver http://www.nvidia.com/[/spoiller]
these are too old
Jun 15 2009 - pwdrvio.sys - MiniTool Partition Wizard https://www.partitionwizard.com/
Jun 29 2011 - mi2c.sys - WINI2C-DDC Kernel Mode driver (AOC International GmbH)

Why do you have intel GPU drivers as well as Nvidia?

the 2nd error, Intel(R) System Usage Report Service was what crashed but not the cause. Just curious as a Machine Check Exception is a hardware error called by CPU but not necessarily caused by it.
Are you running AI Suite? Asio.sys can be used to change hardware values so could be cause.

Remove the overclock until we fix errors
 

EggyDevil

Distinguished
Jan 9, 2013
52
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18,530
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Hi, I ran the dump files through the debugger and got the following information: https://pastebin.com/GqzD0T72

File information:070320-10906-01.dmp (Jul 3 2020 - 16:27:47)
Bugcheck:KMODE_EXCEPTION_NOT_HANDLED (1E)
Probably caused by:memory_corruption (Process: RuneLite.exe)
Uptime:0 Day(s), 0 Hour(s), 02 Min(s), and 02 Sec(s)

File information:070320-10843-01.dmp (Jul 3 2020 - 16:24:49)
Bugcheck:MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:memory_corruption (Process: SurSvc.exe)
Uptime:0 Day(s), 2 Hour(s), 16 Min(s), and 20 Sec(s)

Comment: The overclocking driver "RTCore64.sys" was found on your system. (MSI Afterburner)

Possible Motherboard page: https://www.asus.com/us/Motherboards/ROG-STRIX-Z390-E-GAMING/
You have the latest BIOS already installed.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

Thanks a lot for looking into in Gardenman, I appreciate it!

What should I do with SurSvc.exe?
Should I remove RTCore64.sys?
And how do I do that, today I used a tool named "DriverStore Explorer" to remove old and duplicate drivers. I use MSI afterburner for GPU overclock, I did a few benchmark tests today with 3DMark but nothing crashed and got a decent score.


Yes, I have the latest bios version for the z390-e (v.1502) which I downloaded before those crashes, and installed latest intel chipset (v. 10.1.18383) yesterday.

Cheers :)
 
Last edited:

EggyDevil

Distinguished
Jan 9, 2013
52
0
18,530
0
II wish Kaspersky had less drivers, spoiler below just for me
drivers not made by Kaspersky
Jun 15 2009 - pwdrvio.sys - MiniTool Partition Wizard https://www.partitionwizard.com/
Jun 29 2011 - mi2c.sys - WINI2C-DDC Kernel Mode driver (AOC International GmbH)
Aug 22 2012 - AsIO.sys - ASUS Input Output driver http://www.asus.com/
May 16 2016 - LifeCamTrueColor.sys - Microsoft LifeCam TrueColor driver
Jul 06 2016 - ALSysIO64.sys - Arthur Liberman System Input Output driver - VIPRE Internet Security or Adobe Photoshop Elements
Feb 12 2018 - MsIo64.sys - MSI Gaming App driver
Feb 15 2018 - AmdTools64.sys - AMD Special Tools driver
Apr 17 2018 - iaLPSS2i_GPIO2_CNL.sys - Intel(R) Serial IO GPIO driver
Mar 14 2019 - nvvad64v.sys - Nvidia Virtual Audio driver http://www.nvidia.com/
Mar 26 2019 - RTKVHD64.sys - Realtek Audio System driver https://www.realtek.com/en/
Apr 09 2019 - AsIO2.sys - Asus Input Output driver
Apr 22 2019 - GLCKIO2.sys - ASUS RGB driver
Apr 24 2019 - iqvw64e.sys - Intel Network Adapter Diagnostic driver http://www.intel.com/
May 13 2019 - AsUpIO.sys - ASUS Update Input Output driver http://www.asus.com/
May 16 2019 - dump_IaNVMe.sys - (Generic Description) dump_*.sys drivers usually provide disk access during a crash to write dump files.
May 16 2019 - IaNVMe.sys - Intel NVMe Storport Miniport Module driver
Jun 27 2019 - e1d68x64.sys - Intel(R) Gigabit Adapter driver
Sep 19 2019 - RTCore64.sys - !!! Overclocking Software - RivaTuner - MSI Afterburner http://www.msi.com/ or EVGA Precision X http://www.evga.com/
Oct 14 2019 - ene.sys - (Ptolemy Tech Co.) or ASUS RGB driver or Gigabyte RGB driver
Dec 09 2019 - iaStorAC.sys - Intel Rapid Storage Technology driver
Dec 25 2019 - TeeDriverW8x64.sys - Intel Management Engine Interface driver https://downloadcenter.intel.com/
Jan 10 2020 - nvvhci.sys - Nvidia Virtual USB Host Controller driver http://www.nvidia.com/
Jan 26 2020 - UcmCxUcsiNvppc.sys - NVIDIA USB Type-C Port Policy Controller driver
Feb 17 2020 - RzCommon.sys - Razer Common driver (Razer Inc)
Feb 17 2020 - RzDev_005c.sys - Razer driver
Feb 17 2020 - RzDev_0209.sys - Razer driver
Feb 25 2020 - IntcDAud.sys - Intel Display Audio Driver http://www.intel.com/
May 07 2020 - Netwtw08.sys - Intel(R) Wireless Networking driver
Jun 09 2020 - nvhda64v.sys - Nvidia HDMI Audio Device http://www.nvidia.com/
Jun 16 2020 - igdkmd64.sys - Intel HD graphics driver
Jun 21 2020 - nvlddmkm.sys - Nvidia Graphics Card driver http://www.nvidia.com/[/spoiller]
these are too old
Jun 15 2009 - pwdrvio.sys - MiniTool Partition Wizard https://www.partitionwizard.com/
Jun 29 2011 - mi2c.sys - WINI2C-DDC Kernel Mode driver (AOC International GmbH)

Why do you have intel GPU drivers as well as Nvidia?

the 2nd error, Intel(R) System Usage Report Service was what crashed but not the cause. Just curious as a Machine Check Exception is a hardware error called by CPU but not necessarily caused by it.
Are you running AI Suite? Asio.sys can be used to change hardware values so could be cause.

Remove the overclock until we fix errors

Hey Colif, I appreciate you taking the time to looking into this.

I saw your comment on another post and followed your steps. When doing the safe mode fit, it said it fixed some corrupted errors. I did a Memtest86, and got 0 errors.

Should I remove pwdrvio.sys and mi2c.sys?
I used a tool today called "DriverStore Explorer" to remove old and duplicate drivers. Is there a better tool to get an overview of all my drivers and remove selected ones?


Q : Why do you have intel GPU drivers as well as Nvidia?
I can remove the intel GPU drives, the issue of freezing happened before I had them installed. I installed them, as when I updated my motherboard firmware to v.1502, it would get stuck on a VGA issue and thought it might help to have them, as I disconnected the power on my GPU and plugged DisplayPort cable into MB socket to allow the system to boot.
In my bios I have default display set to PCI-e.


the 2nd error, Intel(R) System Usage Report Service was what crashed but not the cause. Just curious as a Machine Check Exception is a hardware error called by CPU but not necessarily caused by it.
Should I remove Intel(R) System Usage? And if so, how do I do that?


Are you running AI Suite? Asio.sys can be used to change hardware values so could be cause.
I don't run AI suite on when my PC is on, I just used it to configure chassis fan speeds, as it saves the settings in the Bios I believe, but never have it opened or running when my PC is on.

Remove the overclock until we fix errors
I use MSI afterburner for GPU overclock, I did a few benchmark tests today with 3DMark but nothing crashed and got a decent score. I use RivaTunerStatisticsServe to limit my monitor's frame rate to 114hz (120hz g-sync monitor).
Should I remove the 4.9hz CPU overclock and sync all cores option in my bios? All other setting are default/auto, and has worked well for the last year.


Thanks a lot for your help Colif!
 

gardenman

Admirable
Moderator
SurSvc.exe is the Intel(R) System Usage Report Service that Colif mentioned above. Leave it alone for now, it's likely not the problem.

I would remove all overclocks for now. It's part of getting a stable system. Overclocks are often the source of BSODs, even if you pass a stress test. After your system is stable and we've determined the problem, then you can add the OC's back into the mix.
 

EggyDevil

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Jan 9, 2013
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SurSvc.exe is the Intel(R) System Usage Report Service that Colif mentioned above. Leave it alone for now, it's likely not the problem.

I would remove all overclocks for now. It's part of getting a stable system. Overclocks are often the source of BSODs, even if you pass a stress test. After your system is stable and we've determined the problem, then you can add the OC's back into the mix.
Alright, will do. Would you recommend resetting all bios settings as well for now?
I also have a power on issue for around 2 months now. Not sure if it is related.
 

EggyDevil

Distinguished
Jan 9, 2013
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Personally, I would just reset the overclock for now. See if it helps. If it doesn't (probably won't) we'll dig in further.
So far it seems fine. Although with all the default bios settings, it sets my CPU to 4.9ghz, which it also was before haha.

Although I still have the persisting issue of my PC not turning on sometimes when I press the ON power button. Here is some more detail about it.
 

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