[SOLVED] ASUS Zenbook 15 UX534FTC randomly disconnects from internet

Sep 8, 2020
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Hey folks, my Zenbook 15 keeps randomly disconnecting from the internet (not from the wifi itself) and I don't know what to do.

I updated the drivers, turned off power management, reinstalled the network card, but with no result.

Please help.
 
Can you enter the router´s login page while internet is not working for the zenbook?

update the BIOS of the zenbook

update the wifi driver from the Intel website, try the driver from ASUS as well
https://downloadcenter.intel.com/download/29520/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters

is the wifi network set to private or public network? set it to private

any antivirus tools installed or 3rd party firewall?

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us/windows/forum/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93


clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
 
Reactions: Pleasehelp1542
Sep 8, 2020
4
0
10
0
Can other devices connect to the internet while the zenbook can´t?

check your router/modem, if the internet is available or disconnected
Yes other devices stay online, the Zenbook can connect to the internet aswell, it just randomly loses the connection.

The internet stays available on my router.
 
Can you enter the router´s login page while internet is not working for the zenbook?

update the BIOS of the zenbook

update the wifi driver from the Intel website, try the driver from ASUS as well
https://downloadcenter.intel.com/download/29520/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters

is the wifi network set to private or public network? set it to private

any antivirus tools installed or 3rd party firewall?

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us/windows/forum/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93


clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
 
Reactions: Pleasehelp1542

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