Question Asus ZenBook won't recognize Lenovo USB-C Travel Hub

[Sparkster2348]

Hi Everyone

I purchased a 2nd hand Asus ZenBook UX430U for my wife, not a lot of ports on it
We attempted to use a Lenovo USB-C Travel Hub on it, but we can't seem to get it to work.

I believe we have ruled out that the hub or port is faulty because:

• The Travel Hub works on our other laptop without issue
• We can plug in another USB-C to HDMI adapter into the same port, and that also works without issue

The actual problem is that it keeps coming up with a generic message in the corner saying malfunction USB device not recognized.
It will attempt to reconnect the device several times, until it finally stops.
During this time it will be appearing on and off on the device manager saying USB Device (Port Reset Failed) or something like that.

I've tried all the basic trouble shooting one would try such as installing drivers for the hub from the Lenovo website, installing all windows updates, attempting to reinstall/update drivers via the device manager, etc

One of the other suggestions is to update the Bios, but I'm not brave enough to try that mainly because I don't know what to do and I know it can kill a laptop.

I don't mind buying a different hub, but I am concerned I may spend another $100-$150 and it may just suffer similar issues.

Anyway, does anyone have any suggestions or an easy fix for this one?
Or in failing that, does anyone know of another hub that they are 100% confident will be compatible with this laptop?

Cheers

 

[Lutfij]

Welcome to the forums, newcomer!

You can first try and see what your laptop's BIOS version is. Then check what OS you're on. If you're on Windows 10, mention what version(not edition) of the OS you're on. Following that, see if reinstalling your chipset drivers, sourcing them from Asus's support page for the laptop, installing it in an elevated command, i.e, Right click installer>Run as Administrator, helps alleviate the issue.

Might want to also mention what other laptop's(make and model) you've tried to work with said Lenovo branded Travel hub.

 

[Sparkster2348]

Whoops forgot to list the OS, its Win 10 - 64.
Bios Version is American Megatrends Inc UX430UQ 307 4/17/2019

Unsure of the specs of my Wife's other laptop other than its also a Lenovo.

 

[Sparkster2348]

Okay I installed the chipset drivers from the Asus website, this also made no difference.

 

[Sparkster2348]

Here is the same hub listed for sale if this helps at all:
Lenovo USB-C Travel Hub adapter – As New | Trade Me Marketplace

 

[Sparkster2348]

I guess no one had any other ideas?