At a loss help plz

prizner

Distinguished
Jan 31, 2010
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So I am at my Mom's house helping her with her pc and I noticed something odd only her browser can connect to the internet. Messenger can't steam can't (ya i installed just to see lol) windows update wont even coonect. yet browser works fine. Even news updates on desktop have stopped and anti- virus updates all stopped on July 7th it looks like. That was the last time the anti virus software updated as well as the news

I restarted in safe mode even disabled firewall just to see but nothing works its vista home edition any help would be awesome
 

will14

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Aug 3, 2006
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Not sure what messenger can't however the browser actually still works. What anti-virus are you using?

Personally it sounds a lot like some sort of a firewall program was installed back in July that blocked all traffic but port 80(browser HTTP).

Since it wasn't smart enough to let the anti-virus still update I'd say it was a different manufacturer or she may have spyware which is limiting other traffic(I know sounds crazy).

In which case you can download some scanners such as spybot adaware etc to scan/clean(assuming you can download stuff still or can bring on a usb drive).