AT&T to Pay You Money Back For Your Slow DSL

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Nightsilver

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Finally, those who said that they experienced slower speeds but AT&T believes received the service they paid for will be eligible for a single $2 payment.
So basically, AT&T is paying $2 to any customer willing to lie about the quality of their service, or too ignorant to realize that having nine or ten torrents running while streaming HD porn is going to slow down your internet.
 

office_dude

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In addition to the settlement sums, AT&T will make a $3.75 million charitable contribution on top of paying $11 million in legal fees.
Huh, 3.75 minllion charitable to who... are they trying to say "We are sorry to screw our customers but here is 3.75 million to charity because we care". This doesn't make sence to me at all.
 

vigilantzhu

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[citation][nom]Nightsilver[/nom]So basically, AT&T is paying $2 to any customer willing to lie about the quality of their service, or too ignorant to realize that having nine or ten torrents running while streaming HD porn is going to slow down your internet.[/citation]

Just because you like to run 10 HD pr0n torrents download everyday, that doesn't mean everyone else is doing the same. So don't easily call others as ignorant.
 
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So I get $2
Some charity gets $3.75 million
and some lawyer gets $11 million?!!?

 

hillarymakesmecry

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Crap. Now my ATT service is going to go up to pay for another ridiculous lawsuit.

Att did a mediocre job in the past and now competitiors have come up in the marketplace as a result.

How fast should I *really* be able to DL with a 768k connection? The highest I've seen is about 300 on steam. Am I getting ripped off? Should I ask for money?
 

erloas

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A lot of people don't realize that ISPs rate their connection speeds in kilo*bits* per second and 99% of stuff on the computer lists speeds as kilobyte per second.

Of course I'm sure their speeds were still slower then they should have been in a lot of cases. I know I've seen more then a few Qwest DSL modems that don't connect near the mediocre 1.5Mbs they are selling it as. And of course so do a lot of cable companies, and since *up to* includes 0... well they aren't making any guarantee at all...
 
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Finally, those who said that they experienced slower speeds but AT&T believes received the service they paid for will be eligible for a single $2 payment.


Emphasis on "but AT&T believes received the service they paid for". In other words, AT&T makes the decision on who gets money back. For all we know, AT&T will give a single $2 payment to anyone that claims it and say they "believed" the customer was receiving the service he/she paid for.
 

huron

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[citation][nom]thackstonns[/nom]Please kill the flash ads so I can read an article.[/citation]

Why not switch to a different browser where you can block ads and scripts (I'm using Firefox with AdBlock and NoScript and have no issues at all)
 

Glorfindel

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To get your approximate actual download speeds, you should take the speed number your service gives you, divide by 8, and subtract 20% of the result. This is because they are advertising in Kilobits/s rather than the Kilobytes per second that are actually used outside sneaky advertising. There are 8 bits in a byte. The 20% is because that is around the average amount the signal will degrade while traveling to your house over copper wires. Of course, the source of your download can also affect your speed. This is just a ballpark figure that should give you an idea of around what to expect, not an exact number.

Example:
3 Mb/s (3000 kb/s) Internet -> 3000 / 8 = 375
375 * .2 = 75
375 - 75 = 300 Kilobytes/second
 

waikano

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[citation][nom]Glorfindel[/nom]To get your approximate actual download speeds, you should take the speed number your service gives you, divide by 8, and subtract 20% of the result. This is because they are advertising in Kilobits/s rather than the Kilobytes per second that are actually used outside sneaky advertising. There are 8 bits in a byte. The 20% is because that is around the average amount the signal will degrade while traveling to your house over copper wires. Of course, the source of your download can also affect your speed. This is just a ballpark figure that should give you an idea of around what to expect, not an exact number.Example:3 Mb/s (3000 kb/s) Internet -> 3000 / 8 = 375375 * .2 = 75375 - 75 = 300 Kilobytes/second[/citation]


DATA rates are usually in kb and not KB. Look at 10/100/1000...all of those are in bits not bytes. So it isn't sneaky advertising.
 

waikano

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I have had AT&T DSL Service since 2005, I have absolutely no complaints and they have always delivered great broadband, but it hasn't always been AT&T either, before it was Bellsouth. So I will not be lying to get $2.00.
 

dunderklumpton

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My AT&T 6meg service isn't that bad IMHO, 650+ down & 80(+or- a few) up for $47 a month. (That includes my land line)

...then again I'm 4 blocks from the CO.

P.S. I haven't gotten a single piracy letter since I switched from Charter!
 

blarneypete

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@dunderklumpton:
You need to get some companies to lay out some fios in your area. I pay $60/mo (granted, that's more than $47) and get 50mbit/50mbit. I don't want to seem like I'm bragging, but areas where people think 6mbit is good really need to get working on their infrastructure.

Oh yeah, and so I at least have a little bit on topic - I had AT&T DSL about 10 years ago, and to be perfectly honest, they delivered every bit of bandwidth they said they would. No complaints on that.

Anyone who really cares about a one-time $2 payment is as lame as the paperboy on "Better Off Dead".
 

Glorfindel

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[citation][nom]waikano[/nom]DATA rates are usually in kb and not KB. Look at 10/100/1000...all of those are in bits not bytes. So it isn't sneaky advertising.[/citation]

Seriously? People marked my comment as spam... I would have thought that explaining how to calculate what internet speed should be when downloading was pretty relevant and helpful.

I've never seen a browser not label downloads in KB/s.

I've seen several download accelerators that change you to Kb/s in order to make you think your net is faster though. Next you'll be telling me that 1000 kilobytes in a megabyte isn't clever marketing just because they usually label them that way.
 

Camikazi

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[citation][nom]Nightsilver[/nom]So basically, AT&T is paying $2 to any customer willing to lie about the quality of their service, or too ignorant to realize that having nine or ten torrents running while streaming HD porn is going to slow down your internet.[/citation]
One good lie deserves another :)
 
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