ATT U-verse - an unusual server timeout

[Steven Avery]

U-verse
Arris NVG599 modem
Asheville, NC

My AT&T U-verse service generally functions well. All my devices right now are on wireless, not Ethernet. Although I could get a cable and test one on Ethernet.

One website, important to me, www.privatebullion.com (Liquid Web the host) gives a server time out. On a:

Windows 7 desktop
Apple Macbook.
iPad running wireless

The fact that three such different devices have the same timeout pretty much eliminates and internal Windows problem. Something seems askew in the wireless-router area.

Yet the iPad loads the site quickly when it switches to cellular, wireless turned off.

As far as I can tell so far, a programmer checking logs, the requests do not actually reach the server. (Why does it say server time-out then? Dunno.)

u-verse support sees no blockage and has offered to change/upgrade the modem.

Any thoughts about why this occurs, and what to do?

The radical steps are:

a) new modem
b) switch to Optimum Cable (being considered anyway)

However, I really would like to know the root cause.

Thanks for any assistance!

Steven

 

[gbb0330]

2 things you need to try in order to find out whats going on.
open command prompt and type in :

ping www.privatebullion.com

then type in
tracert www.privatebullion.com

post the results here

 

[Steven Avery]

Thanks!

===============

C:\Program Files (x86)\PowerCmd>ping www.privatebullion.com

Pinging privatebullion.com [67.227.186.193] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 67.227.186.193:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

=================

C:\Program Files (x86)\PowerCmd>tracert www.privatebullion.com

Tracing route to privatebullion.com [67.227.186.193]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms dsldevice.attlocal.net [192.168.1.254]
2 22 ms 24 ms 26 ms 108-237-84-3.lightspeed.gnvlsc.sbcglobal.net [108.237.84.3]
3 24 ms 23 ms 24 ms 99.168.141.74
4 25 ms 26 ms 26 ms 12.83.113.13
5 32 ms 30 ms 34 ms ggr2.attga.ip.att.net [12.122.140.93]
6 31 ms 33 ms 31 ms 0.ae10.BR3.ATL4.ALTER.NET [204.255.168.253]
7 * * * Request timed out.
8 72 ms 122 ms 83 ms liquidweb-gw.customer.alter.net [152.179.92.134]
9 51 ms 50 ms 56 ms lw-dc3-core2-vlan66.rtr.liquidweb.com [209.59.157.226]
10 49 ms 49 ms 49 ms lw-dc3-dist16-po6.rtr.liquidweb.com [69.167.128.95]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

===========================

Take it to LiquidWeb?

(I used PowerCmd for the easy cut-and-paste)

Steven

 

[Steven Avery]

All fixed. Thanks.

We are just discussing why the server showed failed attempts a week ago.

 

[gbb0330]

Thanks!

===============

C:\Program Files (x86)\PowerCmd>ping www.privatebullion.com

Pinging privatebullion.com [67.227.186.193] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 67.227.186.193:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

=================

C:\Program Files (x86)\PowerCmd>tracert www.privatebullion.com

Tracing route to privatebullion.com [67.227.186.193]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms dsldevice.attlocal.net [192.168.1.254]
2 22 ms 24 ms 26 ms 108-237-84-3.lightspeed.gnvlsc.sbcglobal.net [108.237.84.3]
3 24 ms 23 ms 24 ms 99.168.141.74
4 25 ms 26 ms 26 ms 12.83.113.13
5 32 ms 30 ms 34 ms ggr2.attga.ip.att.net [12.122.140.93]
6 31 ms 33 ms 31 ms 0.ae10.BR3.ATL4.ALTER.NET [204.255.168.253]
7 * * * Request timed out.
8 72 ms 122 ms 83 ms liquidweb-gw.customer.alter.net [152.179.92.134]
9 51 ms 50 ms 56 ms lw-dc3-core2-vlan66.rtr.liquidweb.com [209.59.157.226]
10 49 ms 49 ms 49 ms lw-dc3-dist16-po6.rtr.liquidweb.com [69.167.128.95]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

===========================

Take it to LiquidWeb?

(I used PowerCmd for the easy cut-and-paste)

Steven

looks like liquidweb is blocking you. liquidweb.com is most likely privatebullion.com's web host.