Audio Cutting Out

Toggle sidebar Toggle sidebar
L

luke.macin

Aug 28, 2018
17
0
10
Hey, I've been having this issue for a while now, whenever I'm doing just about anything on my computer that uses audio, games, youtube etc. after anywhere from 10 seconds to 10 minutes the audio cuts out, in the sound manager the bar still moves up and down but no sound comes out I have to either, disable and re-enable it or unplug and re-plug my tv. sometimes when the audio cuts out videos and games will look choppy, I've tried re-installing drivers etc. but nothing seems to work. the audio is coming from a GTX 1080. sometimes when opening a game the audio will cut out and will come back if I close the game, both of which will cause my screen to go off for a second as the resolution changes, leading me to believe the issue is with my gfx card. any solutions out there?
 
Sort by date Sort by votes
It could be the G2X 1080 card. A few suggestions.

1. Try removing the HDMI cable at both ends, then reconnect. This will ensure proper contact with the socket should there be any dirt/dust that's obstructing a good connection needed for proper signaling.

2. Try playing a few games with the Audio disabled in Windows. If you still get choppiness, that might not be caused by the audio, rather the audio drop is the result of the choppy performance of the GPU.

3. Ensure the the GPU isn't overheating. If you have excessive dust build-up, it will need to be cleared from the GPU heat-sink assembly. I prefer stressing the GPU with FurMark while simultaneously checking GPU temps to ensure it's within proper range with GPU-Z.

https://geeks3d.com/furmark/
https://www.techpowerup.com/gpuz/
 
Upvote 0 Downvote


My GPU temp didn't go above 62 when running furmark and the games will sometimes run fine when the audio cuts out sometimes it happens at the same time. Could it just be a CPU bottleneck?
 
Upvote 0 Downvote


I'm running an I5 2320 but sometimes when I launch something CPU usage does reach 100%, I also tested it in the heaven benchmark and it ran fine with almost constant 60 fps, but when enableing walking anytime I fall off the edge audio starts buzzing and it cuts out when I'm reset. now I'm getting no audio and I tried testing it and it gave an error about no test zone
 
Upvote 0 Downvote


it's pretty short but I don't think it's the cable as restarting the tv/replugging the cable doesn't restart the audio, only restarting it in windows works
 
Upvote 0 Downvote
I did get this
Capture.png
 
Upvote 0 Downvote


_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. Also one or more ISR routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:04:08 (h:mm:ss) on all processors.


_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: LUKE-PC
OS version: Windows 7 Service Pack 1, 6.1, build: 7601 (x64)
Hardware: DT1410, Advent, Foxconn , H61MXL/H61MXL-K
CPU: GenuineIntel Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz
Logical processors: 4
Processor groups: 1
RAM: 16103 MB total


_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 2993 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 48199.101988
Average measured interrupt to process latency (µs): 3.562799

Highest measured interrupt to DPC latency (µs): 48196.023092
Average measured interrupt to DPC latency (µs): 0.898836


_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 24179.798530
Driver with highest ISR routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Highest reported total ISR routine time (%): 0.105424
Driver with highest ISR total time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Total time spent in ISRs (%) 0.227280

ISR count (execution time <250 µs): 522146
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-999 µs): 0
ISR count (execution time 1000-1999 µs): 0
ISR count (execution time 2000-3999 µs): 0
ISR count (execution time >=4000 µs): 0


_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 24098.690277
Driver with highest DPC routine execution time: USBPORT.SYS - USB 1.1 & 2.0 Port Driver, Microsoft Corporation

Highest reported total DPC routine time (%): 0.395237
Driver with highest DPC total execution time: USBPORT.SYS - USB 1.1 & 2.0 Port Driver, Microsoft Corporation

Total time spent in DPCs (%) 0.669082

DPC count (execution time <250 µs): 2081265
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-999 µs): 1
DPC count (execution time 1000-1999 µs): 0
DPC count (execution time 2000-3999 µs): 0
DPC count (execution time >=4000 µs): 0


_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: chrome.exe

Total number of hard pagefaults 220
Hard pagefault count of hardest hit process: 110
Number of processes hit: 5


_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 11.400680
CPU 0 ISR highest execution time (µs): 24179.798530
CPU 0 ISR total execution time (s): 2.258830
CPU 0 ISR count: 522151
CPU 0 DPC highest execution time (µs): 24098.690277
CPU 0 DPC total execution time (s): 6.292692
CPU 0 DPC count: 1995417
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 1.139461
CPU 1 ISR highest execution time (µs): 0.0
CPU 1 ISR total execution time (s): 0.0
CPU 1 ISR count: 0
CPU 1 DPC highest execution time (µs): 53.275309
CPU 1 DPC total execution time (s): 0.023993
CPU 1 DPC count: 6496
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 2.415528
CPU 2 ISR highest execution time (µs): 0.0
CPU 2 ISR total execution time (s): 0.0
CPU 2 ISR count: 0
CPU 2 DPC highest execution time (µs): 102.716672
CPU 2 DPC total execution time (s): 0.189155
CPU 2 DPC count: 39697
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 1.804125
CPU 3 ISR highest execution time (µs): 0.0
CPU 3 ISR total execution time (s): 0.0
CPU 3 ISR count: 0
CPU 3 DPC highest execution time (µs): 90.654527
CPU 3 DPC total execution time (s): 0.143849
CPU 3 DPC count: 39658
_________________________________________________________________________________________________________


 
Upvote 0 Downvote
Aside from updating your chipset drivers, you have two addition easy paths to follow.

1. Backup your data and reinstall Windows 7, apply all Windows Updates, drivers, and apps then import your data.

2. Upgrade to Windows 10, or just install a fresh copy of Windows 10 on a new hard drive (SSD).

You can always install Windows 10 in trial mode to at least see if it resolves the issue.
 
Upvote 0 Downvote


This issue is on what is essentially a new install anyway but I might as well try it
 
Upvote 0 Downvote
Also, try disabling the audio and/or selecting your on-board motherboard audio to be the primary playback device. Now try playing a few games and whatnot with headphones. That will at least isolate the problem to the GPU.
 
Upvote 0 Downvote


Re-installing windows seems to have worked, now the only thing noticible in LatencyMon is NVIDIA stuff which seems to be farely common and basically a non-issue from what i can tell. I believe the issue mainly was my motherboard, it's a Foxconn and if you've tried getting drivers from that site you'd know what I mean, this time I used avasts driver updater from fresh and it seems to be working fine now. Edit: it works better now but the two same processes jump up when playing games etc.
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom