Question Audio glitch followed by PC crash

[askid900]

I recently upgraded a large amount of my PC after my CPU overheated too many times and computer barely ran. Since the upgrade, I have been experiencing a crash while playing games.
Below are details of what I am doing/what happens when the game crashes:

• I use 2 monitors and have a show playing on the second screen, streaming on Chrome or Opera GX
• I am running a game for a random amount of time before crash (could be a couple hours or a couple minutes)
• My audio stutters and repeats one sound until the PC powers off
• My screen turns mostly black but some objects on the screen still show a slight silhouette in gray/blue
• While the game is running, there is no sign that my PC is bogging down or cant handle the load of the game
• Only crashes with higher-power games like DL 2 or M&B2 Bannerlord
• All drivers have been updated according to the manufacturers' websites
• After having this issue for a while I added my original GPU back into the PC in addition to the new one and did not notice a change.

Below here are the hardware specs that I updated:

• CPU: 13th Gen Intel(R) Core(TM) i5-13600K, 3500 Mhz, 14 Core(s), 20 Logical Processor
• Motherboard: ASRock Z690 Extremem Wifi 6e
• GPU: Zotac NVIDIA GeForce RTX 3060 Twin Edge
• RAM: CORSAIR Vengeance RGB Pro 64GB (4 x 16GB) 288-Pin PC RAM DDR4 3200
• CPU Fan: Pure Rock 2 Black (BK007), 150W TDP
• Original GPU (now used with the above GPU so I have two total): NVIDIA GeForce GTX 1060 6GB

If you need any other information please let me know! I appreciate any help that I can get on this.

 

[drivinfast247]

Did you full reinstall Windows?

Remove that 1060.

 

[General_Cool]

What kind of drive are you using and how old is it? What kind of power supply and how old is it? Do you have XMP enabled? Any overclock? Do you have Rivatuner or Afterburner running at all? Have you overclocked either of your GPUs?

If you've tested with multiple GPUs I'd be inclined to say the last thing you can try (if you haven't already) is getting DDU to uninstall all of the drivers so you can do a fresh install of the 3060 drivers, just updating them may not be enough to remove all of the old files.

When things like this happen after an upgrade, its usually a result of the PSU offing itself due to a fluctuation in the amount of power it now has to deliver compared to a lower one it is used to delivering. You could also be experiencing a drive failure that happened as a coincidence. Check the SMART attributes of the drive to see if that's the issue.

Alternatively, it could just be you got some combination of bad ram, mobo, or CPU from a crappy batch, but we have no way of knowing this right now.

 

[askid900]

What kind of drive are you using and how old is it? What kind of power supply and how old is it? Do you have XMP enabled? Any overclock? Do you have Rivatuner or Afterburner running at all? Have you overclocked either of your GPUs?

If you've tested with multiple GPUs I'd be inclined to say the last thing you can try (if you haven't already) is getting DDU to uninstall all of the drivers so you can do a fresh install of the 3060 drivers, just updating them may not be enough to remove all of the old files.

When things like this happen after an upgrade, its usually a result of the PSU offing itself due to a fluctuation in the amount of power it now has to deliver compared to a lower one it is used to delivering. You could also be experiencing a drive failure that happened as a coincidence. Check the SMART attributes of the drive to see if that's the issue.

Alternatively, it could just be you got some combination of bad ram, mobo, or CPU from a crappy batch, but we have no way of knowing this right now.

My C drive is quite an old hard drive (maybe 2016?) but games are run off of a 4TB SSD that I picked up a few months ago. Power supply is from my original PC build back in 2013. It is a Corsair CX 750M.

According to GPU-Z, neither GPU is overclocked. I do not have Rivatuner or Afterburner but can download and run it if you think its wise.

Tried the DDU uninstall of all 3060 video drivers followed by a reinstall of latest drivers on Zotac's website but pretty certain it did not work. Played games for a few hours and stepped away for about 15 minutes and when I returned the PC had rebooted so I cannot be certain if it was the same issue.

Lastly, checked SMART attributes and cmd reads "OK" on the status.

Other than swapping one part at a time, do you know how I can locate the issue if it is hardware related?

 

[General_Cool]

My C drive is quite an old hard drive (maybe 2016?) but games are run off of a 4TB SSD that I picked up a few months ago. Power supply is from my original PC build back in 2013. It is a Corsair CX 750M.

When you have the chance, I'd recommend switching your Windows install to the SSD. You will appreciate the difference in overall Windows speed, and a fresh install could resolve your issue.

According to GPU-Z, neither GPU is overclocked. I do not have Rivatuner or Afterburner but can download and run it if you think its wise.

No need.

Other than swapping one part at a time, do you know how I can locate the issue if it is hardware related?

Event viewer is the best way to diagnose hardware issues while the PC is still in a functioning state. Hit Windows + R and type "eventvwr.msc" in the text box and hit enter. When the application opens, look at the tree on the left, hit the arrow next to "Windows logs" and click "System" from that drop down. Scroll down to around the time your computer crashed and look for any warnings or errors. If you can't remember when it happened, go about your business until you experience a crash. Immediately after rebooting, check the event viewer. Let me know what you find.

With that being said, if you wanted to go down the route of replacing one thing at a time, it would be the power supply first, since it is well beyond its lifespan. Most power supplies have no more than 10 year warranties, meaning companies cannot guarantee it will work longer than that.

 

[askid900]

When you have the chance, I'd recommend switching your Windows install to the SSD. You will appreciate the difference in overall Windows speed, and a fresh install could resolve your issue.

No need.

Event viewer is the best way to diagnose hardware issues while the PC is still in a functioning state. Hit Windows + R and type "eventvwr.msc" in the text box and hit enter. When the application opens, look at the tree on the left, hit the arrow next to "Windows logs" and click "System" from that drop down. Scroll down to around the time your computer crashed and look for any warnings or errors. If you can't remember when it happened, go about your business until you experience a crash. Immediately after rebooting, check the event viewer. Let me know what you find.

With that being said, if you wanted to go down the route of replacing one thing at a time, it would be the power supply first, since it is well beyond its lifespan. Most power supplies have no more than 10 year warranties, meaning companies cannot guarantee it will work longer than that.

So there are several errors around that time in the event viewer. Listed in order of first to last below:

• Error: The MxService service failed to start due to the following error: The system cannot find the file specified. 5:36:47 PM
• Error: The rzpnk service failed to start due to the following error: A certificate was explicitly revoked by its issuer. 5:36:49 PM
• Error: A fatal hardware error has occured. Reported by component: Processor Core. Error Source: Machine Check Exception. Error Type: Internal Unclassified Error. Processor APIC ID: 17. The details view contains more information (let me know if you need this as well). 5:36:51 PM
• Error: A fatal hardware error has occured. A record describing the condition is contained in the data section of this event (again, let me know if you need more detail on this). 5:36:53 PM
• Warning: The description for Event ID 6062 from source Netwtw12 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. 5:37:15 PM
• Warning: The speed of processor 15 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report. 5:37:18 PM
• Warning: The speed of processor 19 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report. 5:37:18 PM
• Error: A timeout was reached (45000 milliseconds) while waiting for the asComSvc service to connect. 5:37:32 PM
• Error: The asComSvc service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 5:37:32 PM
• There were several "Information" entries here, let me know if you need them. I only included errors and warnings around the time of crash.
• Error: The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffaa0cbeb23028, 0x00000000b2000000, 0x000000000000040e). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: c3e2f47f-8536-4793-9c39-6af17637437b. 5:38:56 PM

 

[General_Cool]

So there are several errors around that time in the event viewer. Listed in order of first to last below:

• Error: The MxService service failed to start due to the following error: The system cannot find the file specified. 5:36:47 PM
• Error: The rzpnk service failed to start due to the following error: A certificate was explicitly revoked by its issuer. 5:36:49 PM
• Error: A fatal hardware error has occured. Reported by component: Processor Core. Error Source: Machine Check Exception. Error Type: Internal Unclassified Error. Processor APIC ID: 17. The details view contains more information (let me know if you need this as well). 5:36:51 PM
• Error: A fatal hardware error has occured. A record describing the condition is contained in the data section of this event (again, let me know if you need more detail on this). 5:36:53 PM
• Warning: The description for Event ID 6062 from source Netwtw12 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. 5:37:15 PM
• Warning: The speed of processor 15 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report. 5:37:18 PM
• Warning: The speed of processor 19 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report. 5:37:18 PM
• Error: A timeout was reached (45000 milliseconds) while waiting for the asComSvc service to connect. 5:37:32 PM
• Error: The asComSvc service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 5:37:32 PM
• There were several "Information" entries here, let me know if you need them. I only included errors and warnings around the time of crash.
• Error: The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffaa0cbeb23028, 0x00000000b2000000, 0x000000000000040e). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: c3e2f47f-8536-4793-9c39-6af17637437b. 5:38:56 PM

Thank you.

Machine check exception reported by the processor core usually indicates problems with temperatures being too high, overclocking instability or problems with the power supply, typically overvoltage or undervoltage. How old is your PSU and what kind is it? Is your CPU overclocked?

The warnings indicating processor speed being limited by firmware indicate the CPU is throttling from too high temperatures. Have you checked your temperatures while gaming?

0x00000124 means Windows detected an uncorrectable hardware error. Typically means your CPU is failing from overclocking damage, overheating, or the power supply is failing.

Since CPUs are tough cookies, they rarely die in the consumer market. My guess is your power supply is toast.

Please upload your memory.dmp file, you can use Dropbox, Box, Drive, or whatever else.
Here is a guide on how to upload the correct dump files: https://answers.microsoft.com/en-us...ing-them/1939df35-283f-4830-a4dd-e95ee5d8669d

 

[askid900]

Thank you.

Machine check exception reported by the processor core usually indicates problems with temperatures being too high, overclocking instability or problems with the power supply, typically overvoltage or undervoltage. How old is your PSU and what kind is it? Is your CPU overclocked?

The warnings indicating processor speed being limited by firmware indicate the CPU is throttling from too high temperatures. Have you checked your temperatures while gaming?

0x00000124 means Windows detected an uncorrectable hardware error. Typically means your CPU is failing from overclocking damage, overheating, or the power supply is failing.

Since CPUs are tough cookies, they rarely die in the consumer market. My guess is your power supply is toast.

Please upload your memory.dmp file, you can use Dropbox, Box, Drive, or whatever else.
Here is a guide on how to upload the correct dump files: https://answers.microsoft.com/en-us...ing-them/1939df35-283f-4830-a4dd-e95ee5d8669d

I have never checked the temperatures while gaming but I have never gotten an error message that my CPU was overheating. This was a problem a lot with my last CPU which is why I ended up upgrading a lot of parts because the CPU eventually fried.

My PSU is a Corsair 750M and is part of the original build from 2013 to over 10+ years old at this point.

Share folder with Memory.dmp file:
https://drive.google.com/drive/folders/1kwmt3EQyDJXWFRUUgsNXEUGrLPE6nBzP?usp=drive_link