A while ago, I installed a new GPU and PSU into my PC. Shortly after, I found out that my headphones and microphone were no longer working.
I've spent a while debugging this already, and I think I've nailed down the issue pretty well.
Front panel is connected. I assumed that I pulled something loose while installing the new parts, so I plugged everything in again. The front panel is definitely connected and when I plug in headphones or a mic, Windows 10 picks it up immediately and seems to treat it like normal.
Headphones and mic worked on this system before I added the new parts.
I've tried multiple different pairs of headphones. They work on any other system but not on my PC.
I've gone through numerous (A <Mod Edit> TON) of software solutions. This was over a month ago, so I don't remember them all, but the list is as follows:
- Reinstalled drivers
- Swapped to default Windows sound drivers (my headphones were using Realtek by default)
- Disabled audio enhancements
- Played with audio formats and frequencies
- Ran some console commands (I forget which)
- Restarted windows sound service
- Reinstalled Windows (the whole thing, completely fresh)
- Probably a few other solutions that I forget trying
After all of this, I guess it's a hardware issue. The most telling sign of this is that when I plug in the headphones, they seem to receive audio just fine. Mixers show audio in sync with music and system sounds trying to play through the headphones. When I listen on the headphones, there is (and this is the most telling part) a small bit of feedback coming through them. If I turn my volume up, the feedback gets noticeably choppier and louder, which seems to suggest that the headphones are trying to play something.
I know that the headphones themselves still work. Software-wise, there's not much that reinstalling the entire OS wouldn't fix. I'm really leaning towards the idea that I screwed something on the motherboard while putting in this GPU (especially since it didn't slot in easily).
This could easily be something else. I think I'm good at the software side of things but I don't know much about hardware, so I'm not sure what could be screwed on this motherboard. For reference, I'm using an ASUS B150m-a mobo, a RX 570 GPU and a Corsair CX650M PSU. Motherboard layout here and the manual itself is here. I also took a picture of the actual PC for some reason.
View: https://i.imgur.com/WZLF9ht.png
View: https://i.imgur.com/yhrLiLr.jpg
https://dlcdnets.asus.com/pub/ASUS/mb/LGA1151/B150M-A/E10799_B150M-A_UM_web_only.pdf
I'm open to very extended discussion on this. I will note that the little Realtek chip on the motherboard (marked ALC887) is right next to the GPU, so it's entirely possible that I scuffed it somehow while putting in the GPU. It doesn't seem to show any signs of damage though.
I've spent a while debugging this already, and I think I've nailed down the issue pretty well.
Front panel is connected. I assumed that I pulled something loose while installing the new parts, so I plugged everything in again. The front panel is definitely connected and when I plug in headphones or a mic, Windows 10 picks it up immediately and seems to treat it like normal.
Headphones and mic worked on this system before I added the new parts.
I've tried multiple different pairs of headphones. They work on any other system but not on my PC.
I've gone through numerous (A <Mod Edit> TON) of software solutions. This was over a month ago, so I don't remember them all, but the list is as follows:
- Reinstalled drivers
- Swapped to default Windows sound drivers (my headphones were using Realtek by default)
- Disabled audio enhancements
- Played with audio formats and frequencies
- Ran some console commands (I forget which)
- Restarted windows sound service
- Reinstalled Windows (the whole thing, completely fresh)
- Probably a few other solutions that I forget trying
After all of this, I guess it's a hardware issue. The most telling sign of this is that when I plug in the headphones, they seem to receive audio just fine. Mixers show audio in sync with music and system sounds trying to play through the headphones. When I listen on the headphones, there is (and this is the most telling part) a small bit of feedback coming through them. If I turn my volume up, the feedback gets noticeably choppier and louder, which seems to suggest that the headphones are trying to play something.
I know that the headphones themselves still work. Software-wise, there's not much that reinstalling the entire OS wouldn't fix. I'm really leaning towards the idea that I screwed something on the motherboard while putting in this GPU (especially since it didn't slot in easily).
This could easily be something else. I think I'm good at the software side of things but I don't know much about hardware, so I'm not sure what could be screwed on this motherboard. For reference, I'm using an ASUS B150m-a mobo, a RX 570 GPU and a Corsair CX650M PSU. Motherboard layout here and the manual itself is here. I also took a picture of the actual PC for some reason.
View: https://i.imgur.com/WZLF9ht.png
View: https://i.imgur.com/yhrLiLr.jpg
https://dlcdnets.asus.com/pub/ASUS/mb/LGA1151/B150M-A/E10799_B150M-A_UM_web_only.pdf
I'm open to very extended discussion on this. I will note that the little Realtek chip on the motherboard (marked ALC887) is right next to the GPU, so it's entirely possible that I scuffed it somehow while putting in the GPU. It doesn't seem to show any signs of damage though.
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