Question Aura Sync Not Showing motherboard

[heavyarms003]

Using Asus Rog Strix B450 F Gaming motherboard. I can't get the motherboard to show up in the Aura Sync software. My Trident Z ram shows up and I can control it but not the motherboard RGB. I can turn the motherboard RGB off in the bios or turn it on and thats it. But I cant actually set the color or pattern. Any thoughts?

 

[helpstar]

update the BIOS to the latest version
https://www.asus.com/us/Motherboards/ROG-STRIX-B450-F-GAMING/HelpDesk_BIOS/

Use the latest aura software version 1.07.71:
https://www.asus.com/campaign/aura/global/download.html

FAQ:
"My Aura Sync compatible device do not appear in Aura UI. 1. Make sure that the device is correctly connected to your system. Unplug and replug it if necessary. 2. Hit the refresh button on the right top part of the UI and wait a few seconds for UI to refresh. 3. If the step above does not work, close and reopen Aura software. 4. If the step above does not work, restart your system and reopen Aura software. "
https://www.asus.com/campaign/aura/upload/download/20180420013758_m1.pdf

 

[heavyarms003]

update the BIOS to the latest version
https://www.asus.com/us/Motherboards/ROG-STRIX-B450-F-GAMING/HelpDesk_BIOS/

Use the latest aura software version 1.07.71:
https://www.asus.com/campaign/aura/global/download.html

FAQ:
"My Aura Sync compatible device do not appear in Aura UI. 1. Make sure that the device is correctly connected to your system. Unplug and replug it if necessary. 2. Hit the refresh button on the right top part of the UI and wait a few seconds for UI to refresh. 3. If the step above does not work, close and reopen Aura software. 4. If the step above does not work, restart your system and reopen Aura software. "
https://www.asus.com/campaign/aura/upload/download/20180420013758_m1.pdf

I'm currently running the lastest bios and version of aura. I've even tried older verions. And its not a a device I can unplug. Its the ROG logo on the motherboard it self that lights up

 

[helpstar]

restart windows
reset the BIOS by jumper

Did you hit the refresh button in the software?

chipset drivers installed?

 

[heavyarms003]

restart windows
reset the BIOS by jumper

Did you hit the refresh button in the software?

chipset drivers installed?

I've restarted multiple times. Even did a fresh windows install(needed to do it anyways). I've reset the bios. I went and downloaded the latest chipset driver from Asus and I get this error when I try and run it

The code execution cannot proceed because MSVCP140.dll was not found. Reinstalling the program may fix this problem

 

[helpstar]

Use this AMD chipset driver
https://www.amd.com/en/support/chipsets/amd-socket-am4/b450

Which BIOS version is currently on the board?

 

[heavyarms003]

Use this AMD chipset driver
https://www.amd.com/en/support/chipsets/amd-socket-am4/b450

Which BIOS version is currently on the board?

The chipset driver gave me the same error as before. And bios version is 2704

 

[helpstar]

Did you get this error before with your previous windows installation too?

Which windows version did you install? Type "winver" without the " into the search bar and hit enter

Install vc redist and try installing the newest amd chipset driver again:
https://www.microsoft.com/de-DE/download/details.aspx?id=48145

Try an older chipset driver:
https://dlcdnets.asus.com/pub/ASUS/...M4_VGA_19H1_TP_W10_64_VER191016_20190705R.zip