Aurora R4 motherboard with GTX 1050 TI no boot

[maximdelaet]

Hi everyone,

I'm running a small computer repair business.
I was handed over an older Alienware Aurora R4 desktop.
The client bought a new GPU (Nvidia GTX 1050 TI) for it and got a single boot from it after install.
After this full boot no response ever came from the GPU, the PC was never able to completely boot again and the beep code was 6 beeps (meaning something should be wrong with the GPU).

I have reset the CMOS with no success, then tried the other PCI port with still no results.
Then I used the GTX 1050 TI in a working desktop (after driver install!) with success.

Right now I see 2 possible scenario's but I'm still blown backwards by the fact that he got 1 boot out of it before.
1: There are compatibility issues between the R4's motherboard and the GTX 1050 TI
2: The motherboard is partially broken

I want to be very careful in handeling this sort of things, that's why I don't like to try another working GPU on his motherboard.

Could someone give my any ideas or confirmations on this matter?
Is there any information on the compatibility of that motherboard and GPU?
Is this an known issue? Could there be other causes?
Or do you guys also fear there are issues with the mb and it should be replaced?

Many thanks for your help!

 

[akimikage]

Okay, I've searched and saw the specs and compatibility isn't your problem. Since you run a repair shop, I assume you have spare parts there to test. Do you have other GPUs laying around there? try plugging it into your customer's rig. Power doesn't look like the problem coz the original GPU that came with that model is a gtx 660 which is almost double the TDP of 1050 Ti

 

[maximdelaet]

Okay, I've searched and saw the specs and compatibility isn't your problem. Since you run a repair shop, I assume you have spare parts there to test. Do you have other GPUs laying around there? try plugging it into your customer's rig. Power doesn't look like the problem coz the original GPU that came with that model is a gtx 660 which is almost double the TDP of 1050 Ti

If compatibility can't be the issue (and as you say power should be more than enough) I fear for the MB.
I'm going to test it with a spare GPU as you say.

 

[maximdelaet]

UPDATE
I have tested with a GTX 770, and the same problem occured (6 beeps, no boot)!
I also got an interesting reply on my post in the Dell forum, stating that this GTX 1050 TI needs the BIOS to be setup correctly to boot. (http://nvidia.custhelp.com/app/answers/detail/a_id/3156/~/when-installing-an-after-market-graphics-card-into-a-certified-windows-8-pc)
Unfortunately the GTX 770 had similar results which has let my hopes down again.

 

[maximdelaet]

I have sent an email to support@alienware.com this noon, so I expect an answer this week.
In the mail I also mentioned some other things about a replacement motherboard.
Maybe some of you can help me further with those questions?

could you please confirm if the following motherboard is completely compatible with the original case, cabeling and CPU?
https://www.asus.com/Motherboards/RAMPAGE_IV_GENE/overview/ (I saw that this case uses the same chipset and it looks like it would fit, but it states 2nd gen I7 instead of 3rd gen which the R4 seems to run).
If this would not be completely compatible, could you please advise another motherboard that is?

Thanks!

 

[akimikage]

Yes, that mobo's compatible. It has LGA 2011 socket which is the CPU's socket