AuthenticAMD game crashing

fireburn5504

Prominent
Oct 1, 2017
26
0
530
I will just playing a game on my computer when all of a sudden my computer crashes and I might even get the blue screen of death. This is the crash dump.




WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffc4854b5a68f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
ffff8b80`ed9795b0 fffff803`44e4abcd : 00000000`00000000 ffffc485`4b5a68d0 fffff803`44d67ac0 fffff803`44e2b280 : nt!WheapCreateLiveTriageDump+0x7b
ffff8b80`ed979ae0 fffff803`44c9ccd4 : ffffc485`4b5a68d0 00000000`00000000 fffff808`1c4c3240 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
ffff8b80`ed979b10 fffff803`44c9d6e5 : fffff803`44d67a60 fffff803`44d67a60 fffff803`44d67ac0 fffff808`1c4b6310 : nt!WheapProcessWorkQueueItem+0x48
ffff8b80`ed979b50 fffff803`44adc419 : fffff803`44e2b100 ffffc485`4ad71800 fffff808`00000000 ffffc485`00177000 : nt!WheapWorkQueueWorkerRoutine+0x25
ffff8b80`ed979b80 fffff803`44b2c7d5 : fffff803`44db1180 00000000`00000080 ffffc485`4921d6c0 ffffc485`4ad71800 : nt!ExpWorkerThread+0xe9
ffff8b80`ed979c10 fffff803`44bcad76 : fffff803`44db1180 ffffc485`4ad71800 fffff803`44b2c794 00000002`00000058 : nt!PspSystemThreadStartup+0x41
ffff8b80`ed979c60 00000000`00000000 : ffff8b80`ed97a000 ffff8b80`ed974000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_CACHE_PRV

BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_CACHE_PRV

Followup: MachineOwner
 

gardenman

Splendid
Moderator
Hi, download [Prime95] and test your CPU with it. If it detects problems, then you are having a CPU issue. If it doesn't, then ZIP up 5 to 10 of the latest minidump files from C:\Windows\minidump and upload them to a public server (google drive, onedrive, etc). Provide a link here so they can be downloaded an reviewed by others.
 

Colif

Win 11 Master
Moderator
Remove any overclocking software & remove any overclocks as well.
Remove MSI Afterburner
If motherboard is made by Asus, remove AI Suite as well.


WHEA = Windows Hardware error Architecture. These errors called by CPU but not necessarily caused by them

this one saying its a driver fault so normally only software that can cause this is overclocking software