AuthenticAMD Random Reboots

[anarchicmeme]

So I have been getting an issue for a few days now while gaming where my PC freezes, the screen goes black, then my sound goes static and the PC restarts. I have tried reinstalling the AMD gpu drivers and that did not work. I tried resetting my PC and that also did not work. I checked my temps and they were normal. This has only happened while gaming and a few times while downloading something. Here is the minidump file from before I reset my PC

* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff828cfd159038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff508`fd8225b0 fffff802`af098991 : 00000000`00000000 ffff828c`fd159010 ffff828c`fbe79150 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x7b
fffff508`fd822ae0 fffff802`aeecc568 : ffff828c`fd159010 fffff802`aed0f5d1 00000000`00000000 ffff828c`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
fffff508`fd822b10 fffff802`aeecd1eb : fffff802`aefae4e0 ffff828c`fbe79150 ffff828c`fbe79150 fffff80d`81eb72a0 : nt!WheapProcessWorkQueueItem+0x48
fffff508`fd822b50 fffff802`aec45335 : 00000000`00000300 ffff828c`fe266700 fffff80d`00000000 ffff828c`00002000 : nt!WheapWorkQueueWorkerRoutine+0x2b
fffff508`fd822b80 fffff802`aece7cd7 : ffff828c`fe266700 00000000`00000080 ffff828c`fbe71040 ffff828c`fe266700 : nt!ExpWorkerThread+0xf5
fffff508`fd822c10 fffff802`aeda28d6 : ffffc500`54aa3180 ffff828c`fe266700 fffff802`aece7c90 00000000`00000000 : nt!PspSystemThreadStartup+0x47
fffff508`fd822c60 00000000`00000000 : fffff508`fd823000 fffff508`fd81d000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner

 

[jojesa]

If your CPU is overclocked, restore it to default clocks.
Make sure your CPU is not overheating.

Try disabling Fast startup and see if it helps
Go to Power Options, click on Choose what the power button do and click on Change settings that are currently unavailable.
Under Shutdown settings, uncheck Turn on fast startup (recommended). Click the Save changes button.

Check your motherboard manufacturer for BIOS updates.
Could you post your system components.

 

[anarchicmeme]

If your CPU is overclocked, restore it to default clocks.
Make sure your CPU is not overheating.

Try disabling Fast startup and see if it helps
Go to Power Options, click on Choose what the power button do and click on Change settings that are currently unavailable.
Under Shutdown settings, uncheck Turn on fast startup (recommended). Click the Save changes button.

Check your motherboard manufacturer for BIOS updates.
Could you post your system components.

Here is the PC I have https://www.bestbuy.com/site/cyberpowerpc-gamer-ultra-desktop-amd-fx-series-8gb-memory-amd-radeon-rx-560-1tb-hard-drive-black/6225212.p?skuId=6225212&ref=212&loc=1&gclid=CjwKCAjw4uXaBRAcEiwAuAUz8NdXYVuS76oIRggIwbRlo_FLsE4cnPCaDu2tTwV8Ky5CTonnYZQ8LBoCREkQAvD_BwE&gclsrc=aw.ds.

I was testing my GPU and CPU temps while gaming and my CPU was sitting around 55* C and GPU was around 73* and then crashed

CPU has not been overclocked at all.

I disabled fast startup - crashed

I have an older motherboard so I am not sure if it has an update to the BIOS, will check

 

[jojesa]

That PC model has been on Best Buy for a couple of months but you stated that "I have an older motherboard so I am not sure if it has an update to the BIOS."
Could you clarify

 

[anarchicmeme]

That PC model has been on Best Buy for a couple of months but you stated that "I have an older motherboard so I am not sure if it has an update to the BIOS."
Could you clarify

The motherboard I have is the ASUS M5A78L‑M PLUS/USB3. It seems like it was released in 2011 from what I have seen. I think I have the most up to date version of BIOS on this motherboard.

 

[jojesa]

Which PSU do you have?
How old is it?

 

[anarchicmeme]

Which PSU do you have?
How old is it?

I am not sure what PSU I have, I have not crashed in atleast 14 hours as of typing this. I think resetting BIOS was the fix. If I do happen to crash again I will reply to this thread with my PSU info.