Archived from groups: microsoft.public.windowsxp.help_and_support (
More info?)
On Thu, 25 Aug 2005 16:35:05 -0500, "Maurice N ~ MVP"
<maurice@mvps.org> wrote:
>Hello Daniel,
>
>Do not turn off your firewall while on the internet.
OK
snip
>Your AVG should not be a blocking factor at Windows Update.
>But do turn off those other utilities when the pc visits Windows Update
>(interactive mode, that is).
OK
>I am forwarding your post to Windows Update group.
Thanks
>
>You DO need to look at your update log.
>See if there is an "Error" for the date(s) when you had this problem.
>It will have an entry (entries) with Error that would help to pin-down your
>pc's problem with Windows Update.
>
>Use Notepad or Wordpad and open & look at the Windows Update log file
>C:\Windows\WindowsUpdate.log or C:\WINNT\WindowsUpdate.log
>
>Scroll down all the way. Do you see some text with "Error 0xnnnnnnn"
>(where n's are some numbers).
>Please post back with that Error number and its text.
The log file is quite large as I tried several times to download,
waited and waited then disconnected my dial-up connection, tried again
and again and so on.
Anyway, found an 'error' line, before it is the following:
2005-08-24 07:55:03+0200 844 420 Required Version for
binary C:\WINDOWS\system32\cdm.dll is: 5,8,0,2469
then a lot of lines stating which dll's required then:
2005-08-24 08:00:04+0200 844 420 Send failed with hr =
80072ee7.
then
2005-08-24 08:00:04+0200 844 420 DownloadFileInternal
failed for
http://download.windowsupdate.com/v6/windowsupdate/b/SelfUpdate/AU/x86/XP/en/wuaueng1.cab:
error 0x80072efe
then
2005-08-24 08:00:04+0200 844 420 DownloadRequiredCabs
failed with error 0x80072efe
then the following which could be useful
2005-08-24 08:00:04+0200 844 420 OS Version =
5.1.2600.2.0.65792
Computer Brand = P4VM8
Computer Model = P4VM8
Bios Revision = P1.10
Bios Name = Default System BIOS
Bios Release Date = 2005-04-27T00:00:00
Locale ID = 1033
etc.
then
Trying to make out of proc datastore active
Out of proc datastore is now active
PT: Using serverID {9482F4B4-E343-43B6-B170-9A65BC822C77}
PT: Using server URL
https://v5.windowsupdate.microsoft.com/ClientWebService/client.asmx
PT: Calling GetConfig on server
Add header for accept-encoding: xpress succeeded
Send failed with hr = 80072ee7
SendRequest failed with hr = 80072ee7. Proxy List used: <(null)>
Bypass List used : <(null)>
GetConfig: 0x8024402c
PT: Cannot recover from fault, origin=GetConfig, hr=0x8024402c
Sync of Updates: 0x8024402c
WU client failed Searching for update with error 0x8024402c
Search Callback Failed, hr is 0x8024402c
Setting next AU detection timeout to 2005-08-24 11:00:06
etc etc etc
then
Failed to upload events with hr = 8024000c.
With my luck (which is atrocious) the 'WU client failed' error above
is probably when I disconnected.
The entries above are from the first error line I encountered, about
half-way down the log file. There could be more.
I did notice something interesting afterwards though. When I turned
off my PC afterwards the system first installed something. Pity it
didn't say what. There was only one item and I recall that there
should have been 3 items downloaded according to the Windows download
dialog earlier. I think the hang-up was during the download of Windows
Installer, version 3.1 if I recall correctly.
Unfortunately the relevant Windows pages in my IE History have expired
(probably set like that with a META tag or something) and I can't get
back to see what the 3 items to be downloaded were.
The 'Preparing to download' progress bar on the Windows website stayed
blank all the time, so I didn't have a clue if something was happening
or not.
Thanks for the help.
Daniél Palm
Disability is not inability
>
>--
>Maurice N
>MVP Windows - Shell / User