[SOLVED] B550 Asus TUF USB drivers?

[Jeff_120]

Hello
I have a bug with USB since I installed the Asus TUF Gaming B550
All my external HDD, memory stick and SSD on USB can't be ejected because there is a software that is using them, given win 10 message!
So I am trying to troubleshoot and find the culprit
Could it be the driver of the USB ports?
If yes which ones should I update and which driver to choose? I couldn't find one on Asus website

 

[rgd1101]

new motherboard. did you do a fresh windows 10 install?

 

[Jeff_120]

new motherboard. did you do a fresh windows 10 install?

I didn't know I had to install Wndows again after a new motherboard. Any solution without doing a new Win 10 installation?

 

[rgd1101]

what was the old system spec?

 

[Jeff_120]

what was the old system spec?

It was Ryzen 2700 on MSI b450m , now it's Ryzen 5600x on Asus B550

 

[USAFRet]

I didn't know I had to install Wndows again after a new motherboard. Any solution without doing a new Win 10 installation?

With a new motherboard and old OS, issues can arise.

3 possible outcomes:

1. It works just fine
2. It fails completely
3. It "works", but you're chasing issues for weeks/months.

You've found #3. What other issues might be lurking in there?
A fresh install is always recommended, often/usually required.

 

[rgd1101]

did you install the chipset driver?
malware scan the system?

 

[Jeff_120]

did you install the chipset driver?
malware scan the system?

Chipset driver yes
Malware will do now

 

[drea.drechsler]

Chipset driver yes
Malware will do now

chipset driver should do it

I'd suggest the OS clean install is best. But if you really don't want to do that you can do what's called a repair install with inplace upgrade. The advantage is it won't affect installed apps, settings or files. The disadvantage it might not work and you'll just be doing the clean install anyway.

https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

 

[Jeff_120]

Malwarebyte didn't find something, I tried a third party usb eject app but it also gave a message that a program is forbidding to eject!

 

[Ds_Tech]

Mostly its win 10 problem when you restart your pc pendrive or hdd connected to usb then you can easily eject it.
And you have mentioned upgrade your cpu mobo then a fresh win10 install required its must as b550 have pciex4 and new usb features.

 

[Jeff_120]

I did a re-install Win 10 like drea.drechsler suggested, but it didn't fix the USB safe removal.
Though I found the culprit!
I simply went to Windows events log, I checked the Warning message after trying to eject, it said that MSI Mystic Light was preventing the Mass Storage USB to eject.
I un-installed Mysticlight (no need for it anyway) and now all the Eject problems are fixed
I tried with my 2 external SSD , a USB memory stick and an SD card reader

 

[drea.drechsler]

...
I simply went to Windows events log, I checked the Warning message after trying to eject, it said that MSI Mystic Light was preventing the Mass Storage USB to eject.
...

Too bad MalwareBytes doesn't alert on those motherboard utilities. If nothing else is, they are malware in my experience.