Question Back ports not lining up with io plate

Sep 29, 2022
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Just got a new pc and the back ports are not usable as the io plate covers them enough that I cant use them.

Any ideas for me to try fix this?
 
Just got a new pc and the back ports are not usable as the io plate covers them enough that I cant use them.

Any ideas for me to try fix this?
I gather this was a pre built PC?

It sounds like the builder either installed the IO shield incorrectly, or didn't install the IO shield supplied with the motherboard (most cases come with a standard IO shield however typically this should be removed and replaced with the specific IO shield supplied with the motherboard).

In either instance the solution is the same - unscrew the motherboard (if there is sufficient room in the case there shouldn't be a need to remove it entirely), slide it to one side then remove the IO shield entirely. That is if you want to fix it yourself - if the machine is covered by any kind of warrantee then you might be better contacting the seller and arranging for them to sort it out.
 
Sep 29, 2022
4
0
10
0
I gather this was a pre built PC?

It sounds like the builder either installed the IO shield incorrectly, or didn't install the IO shield supplied with the motherboard (most cases come with a standard IO shield however typically this should be removed and replaced with the specific IO shield supplied with the motherboard).

In either instance the solution is the same - unscrew the motherboard (if there is sufficient room in the case there shouldn't be a need to remove it entirely), slide it to one side then remove the IO shield entirely. That is if you want to fix it yourself - if the machine is covered by any kind of warrantee then you might be better contacting the seller and arranging for them to sort it out.
I gather this was a pre built PC?

It sounds like the builder either installed the IO shield incorrectly, or didn't install the IO shield supplied with the motherboard (most cases come with a standard IO shield however typically this should be removed and replaced with the specific IO shield supplied with the motherboard).

In either instance the solution is the same - unscrew the motherboard (if there is sufficient room in the case there shouldn't be a need to remove it entirely), slide it to one side then remove the IO shield entirely. That is if you want to fix it yourself - if the machine is covered by any kind of warrantee then you might be better contacting the seller and arranging for them to sort it out.
Yes this was a pre built pc and I will double check my warranty when I get home,I built my old pc but am still very new but I got a really good deal though work for a pre built system.
 
Sep 29, 2022
4
0
10
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Pictures, please.

Possible that they did not use the standoffs with the motherboard.
Do NOT turn it on until this is verified and fixed.


Where did you buy this from?
So I have already turned it on and it works perfect as it's just the top 4 usb slots that are out of line.

And I got this from pc specialist
I will attempt to attach a picture
 

USAFRet

Titan
Moderator
Mar 16, 2013
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Yep, that looks like a missing standoff issue.

The fact that you powered it up with no mushroom cloud means little.
All it will take is a small bump and the back side of the motherboard hits the case.....

Make them fix it.
 

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