Backup trouble communicating on HPavilion 523n

[Mike]

Archived from groups: comp.sys.hp.hardware (More info?)

I have a Pavilion 523n with Windows XP home, 1 gig memory, 80 Gig hard
drive. I bought a Maxtor One Touch 120 gig USB backup drive, and added a
2.0 USB 4 port card. I have tried Retrospect Express 6.5 and Acronis True
Image 8.0 as the software for the backup. Retrospect came with the Maxtor
drive. retrospect seems to backup ok, but when it tries to verify the backup
set on the Maxtor, drive G, it has "trouble communicating" and I get an
error message. trueImage when it goes to rum reboots and tells me it can't
find the backup drive. Do I have to modify the bios, the hardware or
something else?
Mike

 

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

mike <mwos@optonline.net> wrote:
> I have a Pavilion 523n with Windows XP home, 1 gig memory, 80 Gig hard
> drive. I bought a Maxtor One Touch 120 gig USB backup drive, and added a
> 2.0 USB 4 port card. I have tried Retrospect Express 6.5 and Acronis True
> Image 8.0 as the software for the backup. Retrospect came with the Maxtor
> drive. retrospect seems to backup ok, but when it tries to verify the backup
> set on the Maxtor, drive G, it has "trouble communicating" and I get an
> error message. trueImage when it goes to rum reboots and tells me it can't
> find the backup drive. Do I have to modify the bios, the hardware or
> something else?
> Mike

I also have a Maxtor One Touch USB disk drive (albeit a 80GB one) and
use(d) the supplied Retrospect Express software. It worked OK.

*However*, later I added a USB 2.0 Cardbus Card (the (OmniBook vt6200)
laptop's built-in interface was USB 1.1) and that gave *severe* problems
[1], with the Maxtor disk drive and with a (Plextor) CD-R(W) drive.
Since you also have multiple problems (i.e. with the Retrospect Express
software and with the Acronis True Image software), your problem may
also be with the USB 2.0 card, instead of with the disk drive or its
software. So you may want to check if you have (installed) the *right*
driver software for your USB 2.0 card.

If possible, you may want to try 1) the Maxtor disk drive on another
USB interface or/and another device (than the Maxtor) on the USB 2.0
card. That might reveal which component is (not) the culprit.

[1]
http://groups.google.com/groups?selm=418e320f$0$61753$abc4f4c3@news.wanadoo.nl