Bad experience with ASUS

[li_lee_]

Hello everyone,I am Taiwanese,ASUS is a Taiwanese company too
I am a severe disability,I had bad experience with ASUS
my English is not good will directly to the point

the process not important,the results not important,don't care whether the MB problem is resolved
the point,I was despised by ASUS,normal person can disabled can't,differential treatment same problem
took a month waste my life,and did not answer my question even ignore me
insulted and angry,that's point,the rest is completely unimportant
final,I did not solve the problem,I do not intend to solve,will not waste my time talking to them anymore,never buy ASUS products
ASUS is a hypocritical company

 

[jessty]

I feel sorry for your experience and situation. I think your request is reasonable and worth consideration.

 

[li_lee_]

I feel sorry for your experience and situation. I think your request is reasonable and worth consideration.

thank you and grateful

 

[bignastyid]

Im sorry but the only fault I can see from ASUS is thier slow response time. If the store that assembled the system damaged the board(bent/broken pin) during assembly thats on them not Asus.
Asus's warranty covers manufacture defects not damage caused by negligent assembly. Good chance that if you send the board in for warranty repair/replacment they would not cover the damage under warranty.

 

[li_lee_]

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[madmatt30]

^ I doubt any of us can read Taiwanese or Chinese as a secondary language .

I do agree with bignastyid though 100%.
Your issue is with the store that assembled the PC no with Asus.
There is a beyond miniscule chance of crooked CPU socket pins at production level.
The fact its happened twice would point me to ineptitude on behalf of the assembler.

No motherboard manufacturer covers damaged socket pins as part of the warranty to my knowledge.

 

[li_lee_]

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[bignastyid]

Doesn't say its completly covered theres a note
"As a result of the ASUS judgment, serious damage caused by serious rupture, serious deformation, severe soaking of water, and non-disassembly and carelessness is not within the scope of this service." So really it is upto Asus if they will cover it or not. In the US you'd be sol.
But if they do cover it you are not garanteed a new board. According to the Chinese site the new replacement option does not cover "human damage".

 

[li_lee_]

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[bignastyid]

Im just going by what google translate shows and it says human made damage is not availble for new replacement. Doesn't mean they wont repair or replace it just means you shouldn't expect a brand new board. In fact for a bent pin they will proably just repair the socket and send it back to you.
In any case you are pretty much blaming Asus for a poor installation that was not thier fault. You should be happy they are willing to replace it at all. In most places this wouldn't happen.

 

[li_lee_]

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[madmatt30]

^ I don't think bignastyid was criticising you .
Its just that in other areas of the world a damaged socket would not be covered by a warranty at all.
Not from the shop / seller or from Asus themselves.
Here in the UK you would have to buy a new board or pay Asus a £55 repair fee + postage costage both ways which would total £70-80.

You are a fly in the ocean to a huge firm like Asus.
I still think the store should take some major responsibility , even if they won't replace it they could do the rma procedure for you - a seller /store/ stocking of components has much more push & a chance of a successful result with an rma procedure.

Rec- Chinese to English , probably the hardest translation to make , your written English is excellent.

I know younger generation chinese people in the UK that can't actually speak or read/write Chinese.

You should take your complaint to the official Asus forums really , they hate bad press or negatives on there.
You may find somebody sympathetic to your needs & get a result .

Asus are generally in the right , it depends on which particular person on which particular day you deal with though.
You will always get the odd Asus rep that is more sympathetic than another.

 

[li_lee_]

thank you,I know he is not criticizing it's comment and communicate
if it's criticism I can accept too,I can accept criticism or comment

in Taiwan directly to the manufacturers is right,even big store's after-sales service is useless
it's very complicated,we have Retailer/Wholesalers/Dealer/Agents...
directly to the manufacturers is the right way

wow,very expensive fee in UK
The price has been included in the product in Taiwan

I do not want waste my time talking to them,I do not need to solve the MB problem,that's not important
my point is I was despised by ASUS,then I post,that's all