I report the e-mails sent and received in the past days after an order i made on http://www.pc-memory-upgrade.co.uk/
-1- sent
Hi,
i have not yet received the id track number of the item i bought on your website.
I only received the order confirm:
Date : 17 Sep 2003 - 12:49
Order number : *********
The item displayed was and is now available in stock.
Please tell me about any shipping problem or other.
Can u confirm the shipping?
-2- received
Hi,
We are currently waiting for your bank to authorise this transaction. As soon as we hear back from the bank we will be able to process and ship the order. You will receive an email with the tracking number as soon as it has shipped.
Kind regards
Ja***** Kris********
info@pc-memory-upgrade.co.uk
-3- sent
don't understand. In Italy banks doesn't allow to have and use a Credit card (Visa or Mastercard or others) if the owner doesnt have enough money or if he is not covered by other financial systems.
In few words, if I have a credit card and its number and expiration date is correct (and mine is correct u can verify that quickly) my credit card is valid (here is not like in the Usa where also children have credit cards).
If u want to verify my credit card i should contact VISA.
If there are other reasons to not ship immediately the item i ordered, please tell me quickly, in this case i will cancel the order.
-4- received
I know what you mean - but unfortunately it is not that simple. There is A LOT of fraud on the internet, so it is our policy to contact VISA to verify that the card and address details are correct. This is to avoid sending products to customers using stolen cards.
As it happens we have just heard back from VISA in Italy with the following message "Declined". I would ask you to please contact your bank or VISA to find out what the problem is. I look forward to hearing from you.
-5- sent
Hi,
I phoned to my bank and they don't know a way to solve that "hypothetic" problem, because my card is valid, and they did'nt received any request of verify from you.
Everytime i use to buy something using Visa on the internet the transaction is secured, because a real time system (in associaton with a bank and in the moment i agree 4 the payment) verify the details of my credit card. If the card has problems (it could happen as u say in case of stolen cards) I'm not allowed to proceed the order, I'm refused automatically.
Maybe your is like a "manual" or "after agreed" verify system that requires time, but in this case me and my bank don't know how to help u.
In few words, is a problem (if there is a problem) of you and Visa that should verify for you the consinstency of my card. Me and my bank can't do more.
After i called Visa help center and they said i can't personally talk with an operator, only my personal bank can do this....BUT ONLY in the case the card is not valid, and in this case the card has been verified by my own bank.
If u think the problem can't be solved easily (i don't want to compile online a second time the order putting the same information) please erase my order and all information about my credit card from your database.
In each case on monday i will go to my bank to verify the problem.
Let me know as soon u have other infos.
-6- received
Hi Alessandro,
I will request authorisation from the bank once again. I have no idea why VISA in Italy are doing this. These problems happens with VISA in Italy all the time and not with any other country. I can assure you that our bank has requested authorisation from VISA and they were not given any reason why it was declined.
We will try this again today, hopefully VISA will reply to the enquiry asap.
FYI - other systems the verify the payment immediately merely verify that there is money in the card. Due to the amount of fraud we do name+address checks on all orders over a certain amount.
-7- sent
ok no problem, if u are not able to do the transaction today, on monday I will go to my own bank and i will try to phone to a Visa operator asking what are they doing.
Thanks and sorry for this problem, but my credit card is ok. I would give u my bank phone to concact them presonally, but is useless if Visa doesn't allow the transaction.
-8- sent
Please explain me one thing. I see in www.geilusa.com u have two dealers with different name but with the same adress and same phone: http://www.PC-Memory-Upgrade.co.uk and www.shop4memory.com
10 The Green, Wolstan Haven
Celbridge, Co. Kildare, Ireland
The products are the same, the prices are the same, the order system is the same. But in shop4memory.com in section PC3500 there are not the DDR GEIL PC3500 ULTRA PLATINUM 1x512mb I ordered. (instead they are IN STOCK in the other database).
ARE U SURE U HAVE THIS ITEM IN STOCK?
-9- received
These are indeed both operated by our company.
The way our online ordering systems works the stock level only updates once payment for an order has been received - therefore the item is in stock, but is only 100% allocated to your order when the payment has been confirmed.
Don't worry though, if we do not have any of these left Monday I am happy to offer you OCZ at the same price
-10- sent
PLEASE ERASE THE ORDER NO.
Date : 17 Sep 2003 - 12:49
Order number : **********
I am going to my own bank in 1 hour to verify the problem you report with a VISA operator. My Bank will verify periodically that no any sum from my credit card will be taken by your company.
-11- received
I am sorry to inform you that your bank has declined authorisation of this transaction. We were not given a reason for this.
I trust this may be a mistake on your banks behalf and I would encourage you to contact your bank to rectify the problem. Once you have spoken to your bank please let us know by email so that we can try and authorise the transaction again.
-12- sent
Sorry but as told to an other pcmu.co.uk i contacted my personal bank to know explanations. After verified my card has not problems and is full operating.
I am going to my own bank in 1 hour to verify the problem you report with a VISA operator. My Bank will verify periodically that no any sum from my credit card will be taken by your company.
I'm not sure you have the item I ordered in stock (it was not on shop4memory.com and now u erased it also from pcmu.co.uk product list just after my order), in any case If Visa doesn't say me any problem about the transaction I will report the question directly to Geilusa.com
-13- received
I do not know what I can do in this case - we have received notification from our bank twice that VISA Italy has declined this order. I do not know why - and for security reasons I am not able to find out why. As I explained to you already there is a lot of fraud on the internet and we are very careful not to ship orders that have been declined by the bank. I am sure you understand the reason.
I will cancel your order now as per your request. I was holding a module for you but I will release this straight away, due to the problem getting authorisation on your card.
Just for information - these problems happen a lot in Italy. I have no explanation why this is happening, but the main thing for our company is the ensure that we do not ship orders that have been declined by the bank.
You are very welcome to report this to GeIL - not sure what the purpose is though, as they cannot help solving a problem with an Italian bank. Let me know if you would like the contact details for the Vice President of GeIL, as this is the person I deal with at GeIL.
-14- sent
Hi,
I have just gone to my own bank (Banca Intesa) and an operator talked personally with a Visa operator after checked again my card is full operating.
Ja*** u know (or u don't know?) Visa collect the log of ALL authorizations asked and eventually declined. In my case Visa doesn't report ANY authorization called or declined by your company on 17th September (date of the order) or in the following days.
Now my bank will check periodically eventual financial movements from your company or "similar".
So, I don't know what is your policy, but i know only one thing, U have my card details on your database, U don't have the item i ordered in stock, U didn't offer me another item in change of that i ordered, now U have my order erased (or u wanted it?....)
The minimum I can do is report this to Geilusa.com (and i don't need Vice President details as i can find easily contacts)
Nothing against u pesonally, tnx 4 many mails u replied to me, but your company's policy is not right. U publicized an item i ordered U really don't have, so at the moment the fraud is your.
NO REPLY.
What a kind of shop. they could tell me the truth (dont have the item), and not "accuse" me of fraud or other.
-1- sent
Hi,
i have not yet received the id track number of the item i bought on your website.
I only received the order confirm:
Date : 17 Sep 2003 - 12:49
Order number : *********
The item displayed was and is now available in stock.
Please tell me about any shipping problem or other.
Can u confirm the shipping?
-2- received
Hi,
We are currently waiting for your bank to authorise this transaction. As soon as we hear back from the bank we will be able to process and ship the order. You will receive an email with the tracking number as soon as it has shipped.
Kind regards
Ja***** Kris********
info@pc-memory-upgrade.co.uk
-3- sent
don't understand. In Italy banks doesn't allow to have and use a Credit card (Visa or Mastercard or others) if the owner doesnt have enough money or if he is not covered by other financial systems.
In few words, if I have a credit card and its number and expiration date is correct (and mine is correct u can verify that quickly) my credit card is valid (here is not like in the Usa where also children have credit cards).
If u want to verify my credit card i should contact VISA.
If there are other reasons to not ship immediately the item i ordered, please tell me quickly, in this case i will cancel the order.
-4- received
I know what you mean - but unfortunately it is not that simple. There is A LOT of fraud on the internet, so it is our policy to contact VISA to verify that the card and address details are correct. This is to avoid sending products to customers using stolen cards.
As it happens we have just heard back from VISA in Italy with the following message "Declined". I would ask you to please contact your bank or VISA to find out what the problem is. I look forward to hearing from you.
-5- sent
Hi,
I phoned to my bank and they don't know a way to solve that "hypothetic" problem, because my card is valid, and they did'nt received any request of verify from you.
Everytime i use to buy something using Visa on the internet the transaction is secured, because a real time system (in associaton with a bank and in the moment i agree 4 the payment) verify the details of my credit card. If the card has problems (it could happen as u say in case of stolen cards) I'm not allowed to proceed the order, I'm refused automatically.
Maybe your is like a "manual" or "after agreed" verify system that requires time, but in this case me and my bank don't know how to help u.
In few words, is a problem (if there is a problem) of you and Visa that should verify for you the consinstency of my card. Me and my bank can't do more.
After i called Visa help center and they said i can't personally talk with an operator, only my personal bank can do this....BUT ONLY in the case the card is not valid, and in this case the card has been verified by my own bank.
If u think the problem can't be solved easily (i don't want to compile online a second time the order putting the same information) please erase my order and all information about my credit card from your database.
In each case on monday i will go to my bank to verify the problem.
Let me know as soon u have other infos.
-6- received
Hi Alessandro,
I will request authorisation from the bank once again. I have no idea why VISA in Italy are doing this. These problems happens with VISA in Italy all the time and not with any other country. I can assure you that our bank has requested authorisation from VISA and they were not given any reason why it was declined.
We will try this again today, hopefully VISA will reply to the enquiry asap.
FYI - other systems the verify the payment immediately merely verify that there is money in the card. Due to the amount of fraud we do name+address checks on all orders over a certain amount.
-7- sent
ok no problem, if u are not able to do the transaction today, on monday I will go to my own bank and i will try to phone to a Visa operator asking what are they doing.
Thanks and sorry for this problem, but my credit card is ok. I would give u my bank phone to concact them presonally, but is useless if Visa doesn't allow the transaction.
-8- sent
Please explain me one thing. I see in www.geilusa.com u have two dealers with different name but with the same adress and same phone: http://www.PC-Memory-Upgrade.co.uk and www.shop4memory.com
10 The Green, Wolstan Haven
Celbridge, Co. Kildare, Ireland
The products are the same, the prices are the same, the order system is the same. But in shop4memory.com in section PC3500 there are not the DDR GEIL PC3500 ULTRA PLATINUM 1x512mb I ordered. (instead they are IN STOCK in the other database).
ARE U SURE U HAVE THIS ITEM IN STOCK?
-9- received
These are indeed both operated by our company.
The way our online ordering systems works the stock level only updates once payment for an order has been received - therefore the item is in stock, but is only 100% allocated to your order when the payment has been confirmed.
Don't worry though, if we do not have any of these left Monday I am happy to offer you OCZ at the same price
-10- sent
PLEASE ERASE THE ORDER NO.
Date : 17 Sep 2003 - 12:49
Order number : **********
I am going to my own bank in 1 hour to verify the problem you report with a VISA operator. My Bank will verify periodically that no any sum from my credit card will be taken by your company.
-11- received
I am sorry to inform you that your bank has declined authorisation of this transaction. We were not given a reason for this.
I trust this may be a mistake on your banks behalf and I would encourage you to contact your bank to rectify the problem. Once you have spoken to your bank please let us know by email so that we can try and authorise the transaction again.
-12- sent
Sorry but as told to an other pcmu.co.uk i contacted my personal bank to know explanations. After verified my card has not problems and is full operating.
I am going to my own bank in 1 hour to verify the problem you report with a VISA operator. My Bank will verify periodically that no any sum from my credit card will be taken by your company.
I'm not sure you have the item I ordered in stock (it was not on shop4memory.com and now u erased it also from pcmu.co.uk product list just after my order), in any case If Visa doesn't say me any problem about the transaction I will report the question directly to Geilusa.com
-13- received
I do not know what I can do in this case - we have received notification from our bank twice that VISA Italy has declined this order. I do not know why - and for security reasons I am not able to find out why. As I explained to you already there is a lot of fraud on the internet and we are very careful not to ship orders that have been declined by the bank. I am sure you understand the reason.
I will cancel your order now as per your request. I was holding a module for you but I will release this straight away, due to the problem getting authorisation on your card.
Just for information - these problems happen a lot in Italy. I have no explanation why this is happening, but the main thing for our company is the ensure that we do not ship orders that have been declined by the bank.
You are very welcome to report this to GeIL - not sure what the purpose is though, as they cannot help solving a problem with an Italian bank. Let me know if you would like the contact details for the Vice President of GeIL, as this is the person I deal with at GeIL.
-14- sent
Hi,
I have just gone to my own bank (Banca Intesa) and an operator talked personally with a Visa operator after checked again my card is full operating.
Ja*** u know (or u don't know?) Visa collect the log of ALL authorizations asked and eventually declined. In my case Visa doesn't report ANY authorization called or declined by your company on 17th September (date of the order) or in the following days.
Now my bank will check periodically eventual financial movements from your company or "similar".
So, I don't know what is your policy, but i know only one thing, U have my card details on your database, U don't have the item i ordered in stock, U didn't offer me another item in change of that i ordered, now U have my order erased (or u wanted it?....)
The minimum I can do is report this to Geilusa.com (and i don't need Vice President details as i can find easily contacts)
Nothing against u pesonally, tnx 4 many mails u replied to me, but your company's policy is not right. U publicized an item i ordered U really don't have, so at the moment the fraud is your.
NO REPLY.
What a kind of shop. they could tell me the truth (dont have the item), and not "accuse" me of fraud or other.
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