Bad Pool Caller BSOD [dmp file link included]

[joyvarun]

thats my dmp file below. can someone help me figure out why im getting a BSOD?

https://www.dropbox.com/s/vkhqq6ojlsbwz7q/011219-7500-01.dmp?dl=0

thank you!!

 

[rob125]

My brother had the same problem with the bad pool caller blue screen and after several weeks of blue screens all of his Office programs stopped working. He was running Bitdefender and it had just updated to Bitdefender Total Security 2019. When we uninstalled Bitdefender this solved both issues.