Bad Ram, or am I doing something wrong? "Memory Management" BSOD

[cairvine1]

Specs: ASUS M5A97 R2.0 with GTX 960 GPU, running windows 10. I'm currently running 2 sticks of 4GB XPG DDR3 Ram. Trying to upgrade to 2 8gb sticks of Pacific Sun RAM. When I boot up my PC, it'll tell me that it detects the full 16gb, but when I run the Memory Diagnostic, it immediately tells me that an error is detected. It does this on both channels. I know the slots are fine because I can run my old ram on either channel just fine. Is there something I need to do to upgrade successfully?

My friend told me to do a hard reset of the MOBO by removing all the power and battery from the board for a bit, then powering back up, and that did nothing. I couldn't find anything in the BIOS other than changing the frequency at which the ram is used. It detects it on auto, so i'm certain that's not the issue. Anything I can try that might change things? figured I'd give y'all a shot before I drive 45 minutes back to the store for a return.

 

[PC Tailor]

If you're saying it is detecting the full 16GB, what error is memory diagnostic giving you?
So the memory error appears regardless as to which paired channel you put it in? Even without the other RAM?

 

[cairvine1]

If you're saying it is detecting the full 16GB, what error is memory diagnostic giving you?
So the memory error appears regardless as to which paired channel you put it in? Even without the other RAM?

Running the memory diagnostic to confirm the error. When the test hits 1% it immediately detects the error. This happens regardless of whether the other ram is installed or not. I just ran the diagnostic again and it didn't tell me an error afterwards. Am I missing something? It should restart on its own after, correct? it powered off and did not power itself back on. When I booted back up, it went direct into my Windows desktop.

Update: as i'm searching for the log, it gave me the blue screen stating "irql_not_less_or_equal" as my error code instead of memory management.

 

[PC Tailor]

If you're saying it is detecting the full 16GB, what error is memory diagnostic giving you?
So the memory error appears regardless as to which paired channel you put it in? Even without the other RAM?

Running the memory diagnostic to confirm the error. When the test hits 1% it immediately detects the error. This happens regardless of whether the other ram is installed or not. I just ran the diagnostic again and it didn't tell me an error afterwards. Am I missing something? It should restart on its own after, correct? it powered off and did not power itself back on. When I booted back up, it went direct into my Windows desktop.

Update: as i'm searching for the log, it gave me the blue screen stating "irql_not_less_or_equal" as my error code instead of memory management.

The results of the memory diagnostic are found in the event viewer.

Open event viewer from the start menu and navigate to the system logs. From there you'll want to look for your memory diagnostic results.

 

[lumineZ]

Put in one module and run a test.
Do the same with the 2nd, 3rd and 4th module.
Just make sure you test them 1 by 1 so you can figure out if there is only 1 or more sticks that is faulty.

Had the same problem with 4x8gb DDR4 and one of the modules was faulty.

 

[cairvine1]

The results of the memory diagnostic are found in the event viewer.

Open event viewer from the start menu and navigate to the system logs. From there you'll want to look for your memory diagnostic results.

oddly enough, the only logs are days old from when i would run a cancelled test. I ran two separate checks, and neither one saved the log, even though an error was detected.

 

[PC Tailor]

The results of the memory diagnostic are found in the event viewer.

Open event viewer from the start menu and navigate to the system logs. From there you'll want to look for your memory diagnostic results.

oddly enough, the only logs are days old from when i would run a cancelled test. I ran two separate checks, and neither one saved the log, even though an error was detected.

As luminez says, try testing with ONE module, in the slot dictated by your motherboard manual (there is usually a slot they recommend you use first). Then restart the test, then do so with the other module, see if it errors only with one module. If it errors with both, try a different RAM slot.