I am a psychologist living in India and ever since the corona outbreak have been working with my clients from home. I am having a lot of instances where the other person can't hear me or I can't hear them, or the video freezes.
I've tried Skype and Zoom and have difficulties in both.
What is it that I can do to improve the call quality?
Since it is both video and audio related, I am sure this has to do with not having a fast enough internet connection.
My internet service provider says my internet is 500 MBPS. When I run the speed test on Google, my download speed comes to be 45 MBPS and upload speed 3.5 MBPS.
The Skype website says I only need 500 KBPS for a good call.
So I am trying to understand, if my speed is many times higher, then why am I not able to get good calls?
My internet service provider has an option of 1 GBPS speed, but I am not sure if I really need that.
Also, I have an HP Pavillion laptop which is about 8 years or so old. It runs on Windows 7. Could the old system and old operating system be a factor? I was told by my ISP during installation that a newer laptop would give higher speeds, but I am unsure if that is true, and if they will actually improve the quality of calls. If a newer laptop will actually improve call quality, I don'd mind buying one. But I wouldn't want to spend $ 400 if its not needed.
Finally, because wi-fi affects my health I have an ethernet cable coming from the modem straight to my laptop. This is supposed to be faster than wi-fi.
I would appreciate any suggestions on how I can improve call quality.
I've tried Skype and Zoom and have difficulties in both.
What is it that I can do to improve the call quality?
Since it is both video and audio related, I am sure this has to do with not having a fast enough internet connection.
My internet service provider says my internet is 500 MBPS. When I run the speed test on Google, my download speed comes to be 45 MBPS and upload speed 3.5 MBPS.
The Skype website says I only need 500 KBPS for a good call.
So I am trying to understand, if my speed is many times higher, then why am I not able to get good calls?
My internet service provider has an option of 1 GBPS speed, but I am not sure if I really need that.
Also, I have an HP Pavillion laptop which is about 8 years or so old. It runs on Windows 7. Could the old system and old operating system be a factor? I was told by my ISP during installation that a newer laptop would give higher speeds, but I am unsure if that is true, and if they will actually improve the quality of calls. If a newer laptop will actually improve call quality, I don'd mind buying one. But I wouldn't want to spend $ 400 if its not needed.
Finally, because wi-fi affects my health I have an ethernet cable coming from the modem straight to my laptop. This is supposed to be faster than wi-fi.
I would appreciate any suggestions on how I can improve call quality.