News Bambu Lab A1 Recall: Company asks owners to turn off their 3D printers as Micro Center pulls product from shelves

[Admin]

Bambu Lab reaches out to Influencers before updating the general public.

Bambu Lab A1 Recall: Company asks owners to turn off their 3D printers as Micro Center pulls product from shelves : Read more

 

[Heiro78]

My first reaction is to commend them for issuing the recall but agree it's strange at the least to have given prior warning to YouTubers. I want to excuse this as though the YouTubers got first batch units with the know issue before realizing it's a much larger quantity and number of releases.

 

[USAFRet]

As I sit here next to my X1 Carbon, 35% the way through a 12 hour print.

 

[TRN42]

My first reaction is to commend them for issuing the recall but agree it's strange at the least to have given prior warning to YouTubers. I want to excuse this as though the YouTubers got first batch units with the know issue before realizing it's a much larger quantity and number of releases.

They have not issued a recall, and their public statements, in direct contradiction to their private statements to influencers, were that the machines were safe to operate, with them asking customers to print a guard that shortens the moving length of the cable and gives a sharper angle at which it can bend, which might forstall the issue in the immediate period of time, can only make the issue more severe in the long run.

They gave prior warning to the youtubers to get them to ease the public into this sort of design incompetence, while hedging their bets on avoiding burning down any public figures studios.

 

[USAFRet]

They have not issued a recall, and their public statements, in direct contradiction to their private statements to influencers, were that the machines were safe to operate, with them asking customers to print a guard that shortens the moving length of the cable and gives a sharper angle at which it can bend, which might forstall the issue in the immediate period of time, can only make the issue more severe in the long run.

This, specifically:

A1 Heatbed Cable Callback

We have an update on this issue: A1 Recall Update Below is the previous information: We’ve recently received a few feedback concerning unstable temperature readings and heating issues of our A1 printers. We’ve conducted a comprehensive investigation and believe that we need to take action to...

blog.bambulab.com

 

[TRN42]

This, specifically:

A1 Heatbed Cable Callback

We have an update on this issue: A1 Recall Update Below is the previous information: We’ve recently received a few feedback concerning unstable temperature readings and heating issues of our A1 printers. We’ve conducted a comprehensive investigation and believe that we need to take action to...

blog.bambulab.com

I've already read their blog post. I've also read the email they sent to creators. Their blog post and their private correspondence differ, their blog post says you can keep using the A1 so long as there's not obvious damage. Their private email says to not use the A1 under any circumstances.

And a callback is not a recall. They are only being more proactive when influencers who got ahold of their private email put them rightfully on blast for them telling the general public a different story than the influencers in their partner program, and pointed out that their bandaid 'fix' as best buys additional life on the cable.

What I want from them is a pop up in bambu studio, the bambu handy app, and if possible, the printer, to discontinue the use of the A1 immediately, and contact them for repair. Along with them emailing, and physically mailing notices to all customers with an A1 notifying them of the defective product. Along with them pulling all stock of the A1 from all resellers, because that's what a recall entails. This 'callback' is a service notice for a problem that could burn down your house, and entirely insufficient.

 

[USAFRet]

What I want from them is...

Have you communicated that back to Bambu?

I absolutely agree that this should not be an issue. And now that it IS an issue, measures need to be taken.

As an owner/user of an X1, will this thing also blow up on me?

 

[TRN42]

Have you communicated that back to Bambu?

I absolutely agree that this should not be an issue. And now that it IS an issue, measures need to be taken.

As an owner/user of an X1, will this thing also blow up on me?

I have, through a company I work for which owns over a dozen bambu labs printers.

As to the X1/P1 line of printers, they have not exhibited any design level tendencies to self ignition, with only a few examples I am aware of having gone as far as mildly igniting the toolhead board. I would however recommend that a whambam cloud or prusa blazecut system be installed in the same location as any printers as a safety measure with all printers with a heating system. My GKTwo MSLA resin printer has a whambam cloud installed to protect against its PTC heater running away, as does my delta, and my prusas are protected by the prusa branded solution.

As with all machines which generate heat as an intentional product, always keep an extinguisher nearby. The room with my printers has no less than 20lbs of extinguisher ready at all times.

 

[Joshatron121]

What I want from them is a pop up in bambu studio, the bambu handy app

Users have already reported on Reddit that this happened back on January the 28th via at least the Bambu Handy app (no one has commented on Studio). If you have an A1 you should have gotten that message. If you didn't you should reach out to Bambu as it's clearly an error.

 

[NeatOman]

As I sit here next to my X1 Carbon, 35% the way through a 12 hour print.

Well, at least it's been out for more than a year and the few flaws have already been corrected and where not fatal flaws (literally in this case)

 

[KyleK29]

As I sit here next to my X1 Carbon, 35% the way through a 12 hour print.

From my understanding of the issue the X1C won't be affected by this.

The weird part is that this same exact issue was common on bedslingers in the past; the issue being the heated plate power wire prone to premature fatigue failure from the bed's frequent movement. The fact BambuLab didn't realize this is a very common failure point is odd.

 

[USAFRet]

From my understanding of the issue the X1C won't be affected by this.

Yes, I know.

I was sort of making a joke.

 

[kimmadsen]

I can tell as much as Bambu Lab's Facebook administrators do not like this article being mentioned on their Facebook group.

I did...

Oops...

And linked to Toms article.

It resulted in a discussion about it, mostly civil enough.

The reason for my post being removed was a simple reference to the Feb. 29 blog post on BL blog site.

A1 Heatbed Cable Callback

We’ve recently received a few feedback concerning unstable temperature readings and heating issues of our A1 printers. We’ve conducted a comprehensive investigation and believe that we need to take action to ensure the reliability and safety of our products. The investigation has revealed that...

blog.bambulab.com

I have always been a strong advocate for Bambu Lab because of the X1C which I do own one of, ordered back in Aug. 2022, and which have served me well.
But the censoring of mentions of the problem, is IMO an absolute turn off, resulting in me having to make a new stance on how I see Bambu Lab vs competitors. Really sad IMO because it is wholly unnecessary.

 

[Heiro78]

I've already read their blog post. I've also read the email they sent to creators. Their blog post and their private correspondence differ, their blog post says you can keep using the A1 so long as there's not obvious damage. Their private email says to not use the A1 under any circumstances.

And a callback is not a recall. They are only being more proactive when influencers who got ahold of their private email put them rightfully on blast for them telling the general public a different story than the influencers in their partner program, and pointed out that their bandaid 'fix' as best buys additional life on the cable.

What I want from them is a pop up in bambu studio, the bambu handy app, and if possible, the printer, to discontinue the use of the A1 immediately, and contact them for repair. Along with them emailing, and physically mailing notices to all customers with an A1 notifying them of the defective product. Along with them pulling all stock of the A1 from all resellers, because that's what a recall entails. This 'callback' is a service notice for a problem that could burn down your house, and entirely insufficient.

Great points. I've propagated the title of the article even though early on, Tom's Hardware also states it's a callback. Not the same as a recall. Thanks for pointing it out to me

 

[oofdragon]

So.. whats the danger of using those?

 

[USAFRet]

So.. whats the danger of using those?

Catches on fire, burns the house down, killing everyone inside.

You know...nothing major.