Can you please tell me who I need to contact to get account unbanned?
I have tried to contact the ea help advisors, but they tell me they can not unban me.
I have been playing online game for nearly 20 years.
I have owned many EA games, and was an Alpha and beta tester for BF3
The only mistake I have made is to go onto a server that was on the battle log list.
I went onto the server becasue it had a low ping for me.
There was no indication that there was anything wrong with the server.
At the end of the game, I suddenly received 13 million points.
I left the server thinking it was a bug only to find that the points were still there.
I searched the net trying to find out what had happened and did not find out any info on this.
Nothing found on the BF3 forums either.
I reported this to the EA help advisor chat box people, and was told not to worry.
I then contacted them again and explained that it has spoiled my game a bit, as all the unlocks are already unlocked.
The response from the advisor was don't tell everyone, they'll want it'
I explained that I was concerned that I would be seen as some kind of hacker as I had a rank of 53 after only a few days.
I was told not to worry, the advisor would put a note on my account stating that I had reported it.
I then posted on the BF3 forum stating that I had recieved these points and do not want them, is there anyway to get rid of them.
I got no replies to this.
I have continued to play the game with no other issues until Yesterday when my account was banned.
I only realised this as I could not log in, so contacted an EA help advisor who told me it was banned.for hacking.
I have never hacked a game in my life and would not know how to.
This morning I got an e-mail telling me my account had been banned and to contact the forum to get unbanned.
Please do not get me wrong, I can understand EA wanting to ban anyone who has delibrately hacked or stat padded, but I tried to report this twice.
So can you please look at the case reports to confirm this.
The look at my stats.
From memory, as I can no longer log into my account.
Win / loss ratio about 0.8
Kill / death ration about 0.5
Longest head shot 194m
hours played about 33
do these look like the stats of a hacker? If so then I must be a very poor hacker.
The only thing that stands out is one game, on one server that gave me 13 million points, that I reported to you twice, and asked to be removed.
So can someone please tell me who to contact to get my game unbanned.