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Question BDO Crash on 32bit doesn't launch in 64bit

Mar 9, 2021
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Aloha!

When I try to launch BDO (Black Desert Online) in 64bit I get an error:23 message and doesn't launch.

When I switch it to 32bit I get to play for 5-10 minutes before I crash to desktop with no error message.

System info: Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8 CPUs), ~3.6GHz,32gigs ram, 64bit Windows, NVIDIA GeForce RTX 2080 Ti
I should be able to run the game with no issues and I cannot figure out what the issue is.

thank you for any help you can provide!

in the event Log I see this:
Log Name: Application
Source: Application Error
Date: 3/7/2021 3:43:09 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Miho
Description:
Faulting application name: BlackDesert64.exe, version: 0.0.0.0, time stamp: 0x603ef650
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000004c15a6
Faulting process id: 0x589c
Faulting application start time: 0x01d713bc6279d6a8
Faulting application path: C:\Pearlabyss\BlackDesert\bin64\BlackDesert64.exe
Faulting module path: unknown
Report Id: 4f4d2622-cec4-4612-b0ba-0d3df3b640a8
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-03-08T01:43:09.6315697Z" />
<EventRecordID>12476</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Miho</Computer>
<Security />
</System>
<EventData>
<Data>BlackDesert64.exe</Data>
<Data>0.0.0.0</Data>
<Data>603ef650</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>00000000004c15a6</Data>
<Data>589c</Data>
<Data>01d713bc6279d6a8</Data>
<Data>C:\Pearlabyss\BlackDesert\bin64\BlackDesert64.exe</Data>
<Data>unknown</Data>
<Data>4f4d2622-cec4-4612-b0ba-0d3df3b640a8</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
 
error code 0xc0000005 can mean several things, can be faulty ram, misconfigured operating system, corrupted windows files, or interference with background low level monitoring apps (like antivirus, rgb soft, etc)

for testing ram u can try memtest
for corrupted windows files u can open cmd/powershell as admin and run this command: sfc /scannow
for background apps/services u can try clean boot
for misconfigured windows u can follow this link and follow it under reset your pc and keep files
 

ASK THE COMMUNITY