be quiet! Pure Rock Slim impossible clip mounting on a Gigabyte motherboard

[smoczynski.marcin]

Hi guys.
Yesterday I was trying to exchange box cooler provided by Intel with a be quiet! Pure Rock Slim
https://www.bequiet.com/en/cpucooler/688
The cooler has a standard clip mounting included, similar with:
http://www.scythe-eu.com/uploads/tx_cfamooflow/4way-775_01.jpg
I was unable to do that because the motherboard was bending when I was trying to clip the cooler. After frustrating hours of work I disassembled whole PC and discovered that it is impossible to mount the cooler without breaking the board. I unscrewed cooler mounting and clipped it without a radiator to the board and then put the radiator on a CPU to see if it fits the mounting. Unfortunately there is a 2-3mm difference between CPU surface and cooler mounting level.

pic rel
The radiator is placed on a CPU but it does not touch the mounting on both sides.

My motherboard is Gigabyte GA-Z97-HD3 LGA1150 and is listed as compatible with the cooler on a be quiet! webpage. The CPU is Xeon E1231v3.

I am pretty damn frustrated and confused at the moment. Am I missing something obvious? There are no spare parts in the cooler box. There is nothing in the motherboard box which could help. I ended up with reassembling everything with a box cooler without a bit of a problem.

 

[Blas]

Not sure i understand what the problem is: if i get it correctly, you cannot get the new cooler to do proper contact with the CPU, is that it? I'm looking at the picture you uploaded, but i can't really see what the problem is, it may not be clearly visible from that camera angle.
When using these push-pin coolers, the motherboard may bend a little when plugging the pins in. A possible solution for this, if you are uncomfortable with the bending, is pulling the mobo out of the case, and mounting the cooler on a flat surface (a wooden table, for example). You might have to rise it a little for the pins to have enough room to pass to the underside of the mobo, but you'll have a better control of the force you are doing.
Normally, coolers come with several possible mounting mechanisms, for different sockets (from Intel and/or AMD). Are you sure you are using the appropriate one, for Intel LGA 1150? (just to make sure, not doubting you!)
If you are using the correct brackets for LGA 1150, but the base of the cooler is still 2-3mm away from the CPU surface, then the cooler is not properly mounted. But, as you have properly mounted the boxed cooler, i assume you know when then retention pins are fully inserted.
Have you tried contacting bequiet! ?

 

[smoczynski.marcin]

Thanks for the answer. Actually the problem is there is a perfect contact with the CPU but the cooler mounting is too far from the motherboard thus installing it causing motherboard bending. It seems like the CPU is too high but every CPU for each type of a socket comes in the very same package AFAIK. I have no problem clipping two first pins but clipping third one on the opposite side is just impossible. The photo I have provided might be misleading - it has been taken after unscrewing mounting from the radiator just to see if there is a chance to fit.

I have removed motherboard after a couple of unsuccessful tries and tried again on a table still without success. Yes I am using LGA1150 compatible cooler and my motherboard is on a compatibility list on the be quiet! webpage.

I have contacted the producer and they told that my cooler has a defect but I think that is their way to say "we don't know what is going on/the product is bad".

I am coming to the conclusion that my local dealer messed something up - there is a problem of reselling slightly used parts as new bought on the Internet because of our law. Maybe I got wrong mounting by mistake?