BenQ GL2760H ghosting - fix or return it?

[Keyes]

I seem to have on my new monitor this trailing and ghosting issue. I have tried:

Reinstall gpu drivers
unplug everything
restart
Switch cables

Its only 5 days old. I can confirm it is the monitor as my pc has no issue with another monitor. I also used another pc with the new monitor, and the same issue. I found a monitor setting, "AMA" disabling It mostly removed the ghosting, but added a sort of subtle but noticeable choppyness.

Should I return this, or will the replacement still have this? Will I have to live with the trailing? I wish there was a fix, as I dont know what the troubles of shipping it back will be.
Thanks.

 

[BigBadBeef]

Ghosting occurs in monitors with very poor response time, usually more than 18ms. Before you return it, try a different cable and even plugging it into another computer, and with a different cable. Then return it.

 

[Keyes]

I have tried another pc, and the same issue persists. I have a second hdmi cable which I will try.

The monitor is advertised as having 2ms. This AMA feature has plenty videos on YouTube regarding ghosting. Will tgis issue be accepeted as defect and will be accepted to a full refund?

 

[BigBadBeef]

I know what its advertised for, what I'm saying is maybe they sold you substandard merchandise but you need to make sure it IS the monitor's fault before returning it!

 

[Keyes]

Sorry for any poor grammar, using android.

Heres a full list of what I have done:

Tried VGA, DVI I, HDMi with my own PC with the GL2760h
reset settings to factory on the monitor
tried a different monitor, a HP one, no ghosting occured
tried a different PC on the gl2760h, ghosting/trailing occured

Should this confirm the monitor is defected?

 

[Keyes]

So does it seem like enough to return it.?

 

[Keyes]

So has this been enough to be able to sendnit back?

 

[smeezekitty]

I would try to send it back. If it doesn't perform to satisfaction it would be right of them to take it back

 

[BigBadBeef]

At the very least they will test it on the spot to determine whether its really the monitor's fault or not. Make sure you give them everything they gave you, including (especially) the cables.

 

[toosteep2]

Was it send back and fixed? I have the same problem with ghosting with my recently purchased BenQ GL2760H. Its really bad with AMA on. In games during night when looking at the moon and moving side to side it looks like the moon has a 1/4" black blur trailing it. With AMA off, its not as bad but I can still see a light trail instead. This occurs with a DVI or HDMI cable.

If they won't fix this I may just get a refund.

 

[Keyes]

I got a replacement via amazon back after a week. They said they got the package, but nothing about the issue. (Return I sent)


The second monitor has the same issue. Visuals such as the moon and sun can look really distorted due to this.

 

[toosteep2]

Sorry to hear, thats a darn shame.

 

[Bryce 360]

Turn off Ama in the BenQ Monitor Settings.....!



Reinstall gpu drivers
unplug everything
restart
Switch cables

Its only 5 days old. I can confirm it is the monitor as my pc has no issue with another monitor. I also used another pc with the new monitor, and the same issue. I found a monitor setting, "AMA" disabling It mostly removed the ghosting, but added a sort of subtle but noticeable choppyness.

Should I return this, or will the replacement still have this? Will I have to live with the trailing? I wish there was a fix, as I dont know what the troubles of shipping it back will be.
Thanks.[/quotemsg]