Benq monitor not detecting hdmi cable.

[Jeff_shuford]

Yes i purchased this http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=4652281&CatId=5469 its the gl2450ht. When i got it it didnt even recognize the hdmi cable it said there wasn't one in so i had to use a damned dvi cable well... Now ive seen some tips on how to fix it and i did but, with that being said whats this 60hx works perfect with hdmi but you need dual dvi-d connector to reach anywhere from 100hz to 144 hz. Im very very confused when i got my monitor yesterday it only came with a manual a cd driver disk and a vga cable seriously nothing else it was supposed to have a dual dvi-d cable and an hdmi which it didnt with so i have already got onto tiger direct and benqs ass about this. If anyone has any suggestions or insight on this monitor please let me know thank you. Im running on a brand new ryzen 1800x system with an asrock x370 taichi mobo, 16 gb corsair lpx2 300 ram (which i can only get to run at 2667 mhz or it doesn't boot and i need to rerset the cmos) I have 2 rx 480 8 gb's (but do plan on getting a vega frontier when they come out and a threadripper -yes I want a beast i stream so i need a beast) and asll the other parts youd find in a fancy expensive computer that are top teir.
well basically spent 2500 on everything and i want to run and play as smooth as a babys butt with the amount of credit i had to use to get this. Any thoughts, ideas, insights would be really helpful thank you.

 

[atljsf]

if it i new and is not working as desired, return it because you don't like the product or doesn't do what you want it to do

also for higher refresh rates you need is displayport or hdmi, not dvi

 

[Jeff_shuford]

Well i was referring to this and several posts like it with different benq monitors http://www.tomshardware.com/forum/id-2123771/benq-xl2411t-144hz-hdmi-cable.html and i had no idea what that was all about and since it only worked in dvi before (i finally got it to work with hdmi at 60 hz - cant go any higher) and really thats the only thing bothering me is if it can be better than it already is. I mean if not no biddy way better than my 23 inch upstar monitor yeah a no name that went out of business. As long as this monitor is led, because in its own tuning profile or whatever benq comes with display pilot i think it said it was lcd and benq website said lcd but TD said led and the monitor says Led. Is there anyway to check? Cause if it inst led i might as well send it back and get maybe a 1 ms response time instead of 2, but im getting hella fast response times.