Question BenQ ZOWIE XL2411 error message and 144Hz problem

[NotG0C]

I have a BenQ ZOWIE XL2411 monitor that has a dual-link DVI and HDMI port and a GPU with 2 display ports and an HDMI port.

So far I have not been able to go any higher than 60Hz with both a dual-link DVI to HDMI and a plain HDMI cable.

I currently have a dual-link DVI cable with an active display port adapter connecting to the GPU, but when I set it to 144Hz my screen just goes black, and while on anything higher than 60Hz, the error message in the picture is constantly there (It is the cable that came with the monitor).

I need help getting rid of this error message and also help setting it to 144Hz.

All drivers up to date

https://imgur.com/Kv49R8m

View: https://imgur.com/Kv49R8m

 

[Fix_that_Glitch]

Your monitor is a dvi-DL I believe you are using a dvi-D ADAPTER.

 

[NotG0C]

Your monitor is a dvi-DL I believe you are using a dvi-D ADAPTER.

I have a dual link adapter

 

[Glenwing]

Can you give a link to the adapter you are using?

 

[NotG0C]

Can you give a link to the adapter you are using?

https://www.amazon.com/Cable-Matter...9&sprefix=cable+matters+active,aps,137&sr=8-3
I didn't buy through amazon but this is the same exact one

 

[Glenwing]

https://www.amazon.com/Cable-Matters-DisplayPort-Eyefinity-Technology/dp/B00EDT01TO/ref=sr_1_3?crid=8XQGL3MCKL9H&keywords=cable+matters+active+displayport+to+dvi+adapter&qid=1578699569&sprefix=cable+matters+active,aps,137&sr=8-3
I didn't buy through amazon but this is the same exact one

That's a Single-Link adapter.

Please see section 0 here:

How to Connect to a 120+ Hz display

Table of Contents: 0. Acer GN246HL and BenQ XL2411Z-specific instructions 1. Terminology 2. Summary: How to Connect to a 120+ Hz Monitor 2.1. DisplayPort 2.2. DVI 2.3. HDMI 2.4. "Which one should I use?" 3. DisplayPort 3.1. Full-Size DP vs. Mini DP Connectors 3.2. DP Versions and...

forums.tomshardware.com

 

[Bentp2019]

Agreed with Glenwing that a DVI-D Dual Link cable is required for your XL2411 to reach 144hz at 1080p. This has been discussed by many XL2411 owners on-line and here's what I find useful for your reference:

https://forums.tomshardware.com/thr...h-a-1080-ti-fe-as-it-doesnt-have-dvi.3223126/

https://linustechtips.com/main/topic/777964-144hz-benq-zowie-xl2411-monitor-wont-go-past-60hz/

https://www.nvidia.com/en-us/geforc...5132/144hz-with-benq-xl2411-without-dvi-port/

 

[evyosh]

I have a dual link adapter

I had a similar issue with my LG monitor. You have to use the one that came with the monitor for some reason.